Hannah Luzha
Fauldhouse
Summary
A detail-oriented professional with a strong foundation in computer skills, including proficiency in Word, Outlook, Excel, and Microsoft Teams. Demonstrates exceptional teamwork and communication abilities. Adept at working under pressure and solving problems with honesty and trustworthiness. Committed to leveraging these skills to achieve career growth and contribute effectively to organisational success.
Friendly and approachable, with exceptional communication and customer service skills. Eager to contribute to success and growth of role.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work history
Security Officer
Cordant Security
Livingston, West Lothian
09.2019 - 06.2021
- Ensured safety and security for shop, customers, and colleagues.
- Utilised surveillance equipment to monitor premises effectively.
- Guided customers into store during COVID-19, prioritising staff and customer safety.
- Conducted regular patrols of assigned areas to detect and deter potential security threats.
- Monitored premises to ensure safety and security of all personnel and property.
Customer Safety Steward
Dundee University Students Association
Dundee, Dundee City
09.2016 - 05.2019
- Executed venue setups for club nights, ensuring safety for 1,500 to 2,500 patrons.
- Monitored customer safety during events to prevent incidents.
- Supervised colleagues to maintain safety standards for customers and staff.
- Performed cleaning duties throughout events to uphold hygiene standards.
- Utilised surveillance equipment and radios to improve safety measures.
- Developed and implemented safety protocols to enhance student well-being.
- Conducted regular safety inspections to identify hazards and recommend improvements.
Office Junior
KS Safety Ltd
Livingston, West Lothian
08.2014 - 08.2015
- Digitalised all paper files and established a comprehensive database for easy access.
- Executed administrative duties, including managing phone communications and organising documentation.
- Facilitated course setup by preparing learning materials and configuring necessary equipment in conference rooms.
- Processed incoming and outgoing correspondence, ensuring timely responses.
- Managed office supplies inventory, ensuring availability of essential materials.
Education
Higher - History, RMPS, Biology, Modern Studies, Sociology, English, Chemistry
Whitburn Academy
Whitburn, West Lothian 08.2008 - 05.2014
SVQ Business and Administration Level 2 - Business
West Lothian College
Livingston, West Lothian 08.2014 - 08.2015
Bachelor of Arts with Honours - Business Management
University of Abertay
Dundee, Dundee City 09.2015 - 05.2019
Bachelor of Science - Paramedic Practice
Robert Gordon University
Aberdeen, Aberdeen City 09.2021 - 08.2024
Skills
- Computer skills
- Word
- Outlook
- Excel
- Microsoft Teams
- Operating printers
- Operating scanners
- Teamwork
- Communication
- Working under pressure
- Problem solving
- Honesty
- Trustworthiness
Volunteer
- Every Christmas I volunteer to play in the Salvation Army band in Livingston Centre as part of their annual Christmas appeal. This usually involves Thursday nights and Saturdays.
- Before I went off to University I would volunteer on Monday nights at the local Salvation Army Hall, where I would help teach children how to play in a brass band. I would also go along to events where the kids were playing to help give them support through their performance.
- In 2014 I spent 18 days in Peru with the Vine Trust, helping at their boys' homes throughout the country. This involved tasks such as digging space for septic tanks; helping to build bridges; helping to lay water pipes; and also building shelters. I also took part in delivering water in the desert to the homeless.
Interests
- I speak, and read, conversational Albanian.
- I play a cornet, and occasionally play with the Salvation Army Band and Summerbrass.
- I am a qualified paramedic and hold an interest in first aid.
- In my spare time I enjoy undertaking Continuous Professional Development courses to further my medical knowledge.
Affiliations
- Playing Cornet
- Volunteering with my local Salvation Army
Languages
Albanian
Native
Timeline
Bachelor of Science - Paramedic Practice
Robert Gordon University
09.2021 - 08.2024
Security Officer
Cordant Security
09.2019 - 06.2021
Customer Safety Steward
Dundee University Students Association
09.2016 - 05.2019
Bachelor of Arts with Honours - Business Management
University of Abertay
09.2015 - 05.2019
Office Junior
KS Safety Ltd
08.2014 - 08.2015
SVQ Business and Administration Level 2 - Business
West Lothian College
08.2014 - 08.2015
Higher - History, RMPS, Biology, Modern Studies, Sociology, English, Chemistry
Whitburn Academy
08.2008 - 05.2014