Summary
Overview
Work History
Education
Skills
Referee's
Work Availability
Timeline
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Hannah-Louise Joseph

Woodford Green, Essex

Summary

An approachable individual with excellent communication skills; who has had 4 years of assorted roles in hospitality and customer service. Keen to obtain new skills and utilize those skills to the best of my abilities. Currently working as a part-time brand ambassador and is seeking a position within the retail sector. Experience delivering professional, positive customer experiences. Embodies brand ethos, identity and values for passionate selling.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Brand ambassador

Snog Frozen Yogurt
London
04.2023 - Current
  • Introducing customers to unique flavours and combinations.
  • Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
  • Using a bubbly personality to promote brand identity.
  • Making yogurt/ packaging look appealing and cost-worthy.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Maintained a clean, tidy work environment.

Agency worker

BIA People
London
05.2019 - 05.2023
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Prepared mixed drinks, and poured wine, spirits, beer and non-alcoholic beverages. At private venues and stadiums.
  • Waiting at private venues and stadium boxes
  • Understood and adhered to food safety and hygiene regulations.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Organising table set-ups.

Education

Bachelor of Arts - Radio and Digital Production

University of Westminster
London
09.2018 - 05.2021

Higher National Diploma - Creative Media

New City College
London
09.2016 - 06.2018

Skills

  • Experiential marketing
  • Campaign development experience
  • Post-production editing
  • Customer service
  • Hospitality and events experience
  • Adobe Suite
  • Research capabilities
  • Google Workspace
  • Problem-solving

Referee's

Referees:

Matthew Linfoot- M.J.-(Course Leader, University of Westminster)- Linfoot@westminster.ac.uk.


Sharon Rodney- (Course provider, New City College)- Sharon. Rodney @ncclondon.ac.uk

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Brand ambassador

Snog Frozen Yogurt
04.2023 - Current

Agency worker

BIA People
05.2019 - 05.2023

Bachelor of Arts - Radio and Digital Production

University of Westminster
09.2018 - 05.2021

Higher National Diploma - Creative Media

New City College
09.2016 - 06.2018

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Hannah-Louise Joseph