Hannah-Louise Joseph
Woodford Green, Essex
Summary
An approachable individual with excellent communication skills; who has had 4 years of assorted roles in hospitality and customer service. Keen to obtain new skills and utilize those skills to the best of my abilities. Currently working as a part-time brand ambassador and is seeking a position within the retail sector. Experience delivering professional, positive customer experiences. Embodies brand ethos, identity and values for passionate selling.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Brand ambassador
Snog Frozen Yogurt
London
2023.04 - Current
- Introducing customers to unique flavours and combinations.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Using a bubbly personality to promote brand identity.
- Making yogurt/ packaging look appealing and cost-worthy.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Increased customer retention by offering loyalty schemes at checkout.
- Maintained a clean, tidy work environment.
Agency worker
BIA People
London
2019.05 - 2023.05
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared mixed drinks, and poured wine, spirits, beer and non-alcoholic beverages. At private venues and stadiums.
- Waiting at private venues and stadium boxes
- Understood and adhered to food safety and hygiene regulations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Organising table set-ups.
Education
Bachelor of Arts - Radio and Digital Production
University of Westminster
London 2018.09 - 2021.05
Higher National Diploma - Creative Media
New City College
London 2016.09 - 2018.06
Skills
- Experiential marketing
- Campaign development experience
- Post-production editing
- Customer service
- Hospitality and events experience
- Adobe Suite
- Research capabilities
- Google Workspace
- Problem-solving
Referee's
Referees:
Matthew Linfoot- M.J.-(Course Leader, University of Westminster)- Linfoot@westminster.ac.uk.
Sharon Rodney- (Course provider, New City College)- Sharon. Rodney @ncclondon.ac.uk
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Brand ambassador
Snog Frozen Yogurt
2023.04 - Current
Agency worker
BIA People
2019.05 - 2023.05
Bachelor of Arts - Radio and Digital Production
University of Westminster
2018.09 - 2021.05
Higher National Diploma - Creative Media
New City College
2016.09 - 2018.06