Hannah Lister
Windsor,Berkshire
Summary
With over 14 years of diverse experience in customer service, I have honed my ability to build strong rapport and remain calm under pressure. Throughout my career, I’ve developed excellent communication, problem-solving, and interpersonal skills, ensuring a positive and seamless experience for clients and customers. As cabin crew, I learned to handle complex situations with professionalism and empathy, while my time in the care sector further strengthened my patience and compassionate nature. Highly adaptable and thriving in dynamic environments, I consistently go the extra mile to exceed expectations. I am now excited to take on a new challenge where I can apply my skills and experience to make a meaningful contribution.
Overview
14
14
years of professional experience
2025
2025
years of post-secondary education
Work History
Cabin Crew
British Airways
London
07.2019 - Current
- Delivered exceptional customer service by assisting passengers with their needs before, during, and after flights.
- Handled in-flight emergencies calmly and effectively, ensuring the safety and well-being of all passengers.
- Demonstrated strong communication skills by providing clear and concise information to passengers in stressful situations.
- Worked collaboratively with a team of cabin crew members to deliver a seamless flying experience.
- Managed passenger complaints and issues with empathy and professionalism, ensuring customer satisfaction.
- Adapted quickly to new in-flight service procedures and safety protocols.
Recruitment and HR Consultant
Nobilis Homecare
Southampton
10.2017 - 06.2019
- Managing the interview process and communicating with potential candidates
- Posting jobs ads to indeed, Facebook and other sources
- Responding to candidate enquiries, and being proactive in contacting candidates at times that suit them to explain the roles
- Organising candidate paperwork, DBS checking and data entry onto Nobilis systems
- Arranging induction training for starters and handling online training provision for all staff
- Reference checking applicants and ordering and issuing uniforms/ ID badges
Support Worker
Nobilis Homecare
Southampton
02.2016 - 06.2019
- Providing personal care, companionship and conversation in client’s homes of all ages
- Preparing meals, administering medication and light housekeeping
- Giving general assistance and escorting to outings e.g
- Shop or doctors and keeping them as independent as possible
Customer Services
Nobilis Homecare
Southampton
12.2016 - 10.2017
- Working in an office based environment, promoting a positive image and customer service approach
- Handling telephone enquiries and allocating work to staff
- Using the computer on the company database system, providing clerical support as appropriate
- Including diary management, word processing, photocopying, printing and maintaining personal records
Bar Assistant
Barcode Recruitment
05.2016 - 09.2016
- Working at a busy music festivals behind the bar, asking the public for identity if they do not look over 25
- Taking orders and money rapidly and professionally
- Making alcoholic beverages and making sure the area is tidy and clean
Care Assistant
Bupa
Southampton
03.2013 - 02.2016
- Working as a carer on both day and night shifts
- This position involves putting residents to bed, getting them up and ready for the day ahead making sure all their physical and emotional needs are met in a way that’s caring, kind and respectful
- Providing personal care including washing, personal hygiene, dressing and helping with eating and drinking
- Getting to know residents as an individual to ensure all their needs are met
- Correlation of documentation, keeping residents personal care plans up to date to ensure all staff understand each resident’s needs and preferences at all times
Sales and Support Generalist
Victoria Secret
Southampton
11.2015 - 01.2016
- Helping to put together and organize a brand new store for opening
- Working in a fast paced environment over the busy Christmas period
- Processing transactions on the cash wrap quickly, efficiently whilst providing excellent customer service
- Working overnights and early mornings to make sure the store is replenished and presentable for the day
- Selling and connecting with customers, promoting products and ensuring customers are happy and will return again
Sales Assistant
Tescos
Southampton
11.2010 - 01.2015
- Working through busy holiday periods and being able to keep calm under pressure whilst on the checkouts
- Smiling and greeting customers, handling money taking and processing transactions accurately & efficiently
- Asking customer for identity if they do not look over 25
Education
Level 3 Diploma - Health and Social Care
NCFE CACHE
Southampton /2017 - 08.2017
Level 3 Diploma - Animal Management
Sparsholt College
Winchester, Hampshire 01.2013 - 06.2015
Itchen Sixth Form College
Southampton 01.2010 - /2012
GCSEs -
The Sholing Technology College
Southampton 01.2005 - 01.2010
Skills
- Communication: Strong rapport-building and effective communication with clients and colleagues
- Resilience: Calm under pressure, handling challenges with professionalism
- Customer Service: Skilled in conflict resolution and delivering exceptional service
- Teamwork: Collaborative and adaptable in dynamic environments
- Time Management: Efficient at managing priorities and meeting deadlines
- Empathy: Compassionate and patient in sensitive situations
- Problem-Solving: Quick decision-making and resolving issues in high-pressure settings
References
Available on request
Timeline
Cabin Crew
British Airways
07.2019 - Current
Recruitment and HR Consultant
Nobilis Homecare
10.2017 - 06.2019
Customer Services
Nobilis Homecare
12.2016 - 10.2017
Bar Assistant
Barcode Recruitment
05.2016 - 09.2016
Support Worker
Nobilis Homecare
02.2016 - 06.2019
Sales and Support Generalist
Victoria Secret
11.2015 - 01.2016
Care Assistant
Bupa
03.2013 - 02.2016
Level 3 Diploma - Animal Management
Sparsholt College
01.2013 - 06.2015
Sales Assistant
Tescos
11.2010 - 01.2015
Itchen Sixth Form College
01.2010 - /2012
GCSEs -
The Sholing Technology College
01.2005 - 01.2010
Level 3 Diploma - Health and Social Care
NCFE CACHE
/2017 - 08.2017
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