Hannah Lagan
Dubai
Summary
I am a dedicated and detail-oriented Caseworker with broad and deep experience in administrative report, document management and decision making within a fast paced environment. Skilled in assessing complexed cases, verifying documents for accuracy and authenticity. I am a strong communicator with the ability to liaise effectively with clients, colleagues and customers with professionalism. I have a proven track record at maintaining high standards of accuracy and efficiency in roles requiring attention to detail and sound judgement. Attentive professional proficient in administrative visa application complexities, processes, and requirements. In-depth knowledge of risk framework and unlawful activity. Commended for effectively handling complex cases and keeping up-to-date on regulatory laws.
Overview
11
11
years of professional experience
Work History
Executive Officer Caseworker
Home Office
2022.06 - Current
- Company Overview: Visas and Immigration
- Evaluated visa and immigration applications, verifying applicant eligibility and authenticity of documentation
- Identified and reported potential fraud, ensuring compliance with immigration regulations and ensuring my knowledge of current guidelines and policies are up to date
- During my time working here I have also helped out the Passport Office during busy times, involving updating passports and requesting necessary information from customers requesting a passport
- Visas and Immigration
Administrative and HR Coordinator
Universally Speaking
Liverpool
2022.03 - 2022.06
- Oversaw recruitment processes, including interview screenings, onboarding, and new hire training
- Assisted in business setup by coordinating office logistics, purchasing equipment, and managing supply orders
- Developed marketing materials, organized events, and managed social media presence
Receptionist/Administrator
JB Leitch Solicitors
Liverpool
2021.10 - 2022.03
- Serve as the first point of contact for clients and visitors, managing front-of-office operations and handling a high-volume switchboard
- Direct incoming communications, including mail and email, to appropriate departments, ensuring efficient processing
- Coordinate meeting rooms, parking reservations, and manage office logistics to support smooth day-to-day operations
Clerical Officer
Education Authority
Dundonald
2021.02 - 2021.09
- Managed a busy reception and switchboard, providing customer assistance and logistical support
- Organized incoming and outgoing post and coordinated room bookings for EA members
Sales Advisor
Concentrix
Belfast
2020.08 - 2021.02
- Assisted customers with choosing upgrade options that fit their needs as an inbound O2 advisor
- Processed deals and conducted credit checks, developing strong skills in customer service and high-volume call management
Gym Receptionist
Mecca Gym
Cookstown
2020.01 - 2020.10
- Managed memberships, performed inductions for new members, and maintained a clean and safe gym environment
- Assisted members with inquiries, ensuring customer satisfaction and safety while using equipment
Team Leader
Arcadia Group
Cookstown
2013.11 - 2020.09
- Company Overview: Topshop
- Provided exceptional customer service and trained new staff in sales and service standards
- Managed till operations, cash handling, and maintained organization in a fast-paced retail environment
- Topshop
Education
Master’s Degree - Violence, Terrorism, and Security
Queen’s University
Belfast11.2020
Bachelor’s Degree - Science (Sociology and Criminology)
Ulster University
Belfast06.2019
Skills
- Administrative support
- Customer service
- Multitask and organization
- Computer literate
- Adaptability
- Operational leadership
- Policy development and optimization
- Process improvements
Timeline
Executive Officer Caseworker
Home Office
2022.06 - Current
Administrative and HR Coordinator
Universally Speaking
2022.03 - 2022.06
Receptionist/Administrator
JB Leitch Solicitors
2021.10 - 2022.03
Clerical Officer
Education Authority
2021.02 - 2021.09
Sales Advisor
Concentrix
2020.08 - 2021.02
Gym Receptionist
Mecca Gym
2020.01 - 2020.10
Team Leader
Arcadia Group
2013.11 - 2020.09
Master’s Degree - Violence, Terrorism, and Security
Queen’s University
Bachelor’s Degree - Science (Sociology and Criminology)
Ulster University