Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hannah Lagan

Hannah Lagan

Dubai

Summary

I am a dedicated and detail-oriented Caseworker with broad and deep experience in administrative report, document management and decision making within a fast paced environment. Skilled in assessing complexed cases, verifying documents for accuracy and authenticity. I am a strong communicator with the ability to liaise effectively with clients, colleagues and customers with professionalism. I have a proven track record at maintaining high standards of accuracy and efficiency in roles requiring attention to detail and sound judgement. Attentive professional proficient in administrative visa application complexities, processes, and requirements. In-depth knowledge of risk framework and unlawful activity. Commended for effectively handling complex cases and keeping up-to-date on regulatory laws.

Overview

11
11
years of professional experience

Work History

Executive Officer Caseworker

Home Office
06.2022 - Current
  • Company Overview: Visas and Immigration
  • Evaluated visa and immigration applications, verifying applicant eligibility and authenticity of documentation
  • Identified and reported potential fraud, ensuring compliance with immigration regulations and ensuring my knowledge of current guidelines and policies are up to date
  • During my time working here I have also helped out the Passport Office during busy times, involving updating passports and requesting necessary information from customers requesting a passport
  • Visas and Immigration

Administrative and HR Coordinator

Universally Speaking
Liverpool
03.2022 - 06.2022
  • Oversaw recruitment processes, including interview screenings, onboarding, and new hire training
  • Assisted in business setup by coordinating office logistics, purchasing equipment, and managing supply orders
  • Developed marketing materials, organized events, and managed social media presence

Receptionist/Administrator

JB Leitch Solicitors
Liverpool
10.2021 - 03.2022
  • Serve as the first point of contact for clients and visitors, managing front-of-office operations and handling a high-volume switchboard
  • Direct incoming communications, including mail and email, to appropriate departments, ensuring efficient processing
  • Coordinate meeting rooms, parking reservations, and manage office logistics to support smooth day-to-day operations

Clerical Officer

Education Authority
Dundonald
02.2021 - 09.2021
  • Managed a busy reception and switchboard, providing customer assistance and logistical support
  • Organized incoming and outgoing post and coordinated room bookings for EA members

Sales Advisor

Concentrix
Belfast
08.2020 - 02.2021
  • Assisted customers with choosing upgrade options that fit their needs as an inbound O2 advisor
  • Processed deals and conducted credit checks, developing strong skills in customer service and high-volume call management

Gym Receptionist

Mecca Gym
Cookstown
01.2020 - 10.2020
  • Managed memberships, performed inductions for new members, and maintained a clean and safe gym environment
  • Assisted members with inquiries, ensuring customer satisfaction and safety while using equipment

Team Leader

Arcadia Group
Cookstown
11.2013 - 09.2020
  • Company Overview: Topshop
  • Provided exceptional customer service and trained new staff in sales and service standards
  • Managed till operations, cash handling, and maintained organization in a fast-paced retail environment
  • Topshop

Education

Master’s Degree - Violence, Terrorism, and Security

Queen’s University
Belfast
11.2020

Bachelor’s Degree - Science (Sociology and Criminology)

Ulster University
Belfast
06.2019

Skills

  • Administrative support
  • Customer service
  • Multitask and organization
  • Computer literate
  • Adaptability
  • Operational leadership
  • Policy development and optimization
  • Process improvements

Timeline

Executive Officer Caseworker

Home Office
06.2022 - Current

Administrative and HR Coordinator

Universally Speaking
03.2022 - 06.2022

Receptionist/Administrator

JB Leitch Solicitors
10.2021 - 03.2022

Clerical Officer

Education Authority
02.2021 - 09.2021

Sales Advisor

Concentrix
08.2020 - 02.2021

Gym Receptionist

Mecca Gym
01.2020 - 10.2020

Team Leader

Arcadia Group
11.2013 - 09.2020

Master’s Degree - Violence, Terrorism, and Security

Queen’s University

Bachelor’s Degree - Science (Sociology and Criminology)

Ulster University
Hannah Lagan