Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Justice

Consett,Durham

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level work within an NHS position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Retail Assistant

Iceland
NE21 5BT
07.2019 - 04.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.

Team Member

NCS
Consett, Durham
06.2018 - 06.2020
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Created and managed project plans, timelines and budgets.

Red Cross Volunteer

Red Cross Newcastle
Newcastle
11.2016 - 01.2019
  • Facilitated communication between clients and other service providers.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Assisted with lifting and moving patients.
  • Utilized communication devices to maintain contact with supervisors.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Delivered emotional support to patients and families.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.

Education

Pass - Public Health Nursing

Newcastle College University Centre
Newcastle
06.2023

Pass - Healthcare Practice

Newcastle College University
Newcastle
04.2022

Pass - Health And Soical Care

Newcastle College
Newcastle
06.2020

Pass - Uniformed Public Service

Newcastle College
Newcastle
04.2017

C - Biology

Queen Elizabeth High School
Hexham
04.2016

C - Horticulture

Queen Elizabeth High School
Hexham
04.2016

D - Maths

Queen Elizabeth High School
Hexham
04.2016

B - Art

Queen Elizabeth High School
Hexham
04.2016

C - English Language And Literature

Queen Elizabeth High School
Hexham
04.2016

Skills

    First Aid/CPR

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Timeline

Retail Assistant

Iceland
07.2019 - 04.2022

Team Member

NCS
06.2018 - 06.2020

Red Cross Volunteer

Red Cross Newcastle
11.2016 - 01.2019

Pass - Public Health Nursing

Newcastle College University Centre

Pass - Healthcare Practice

Newcastle College University

Pass - Health And Soical Care

Newcastle College

Pass - Uniformed Public Service

Newcastle College

C - Biology

Queen Elizabeth High School

C - Horticulture

Queen Elizabeth High School

D - Maths

Queen Elizabeth High School

B - Art

Queen Elizabeth High School

C - English Language And Literature

Queen Elizabeth High School
Hannah Justice