Hannah Josiah Brennan
Colchester
Summary
Dynamic professional with a proven track record at Care Quality Commission, specializing in records management and emotional resilience. Expertise in case management and compliance has led to significant enhancements in care quality and service user outcomes. Demonstrated leadership in team development and conflict resolution reflects a strong commitment to excellence in social care.
Overview
29
29
years of professional experience
Work History
Inspector
Care quality Commission
02.2003 - 03.2017
- Updated and maintained inspection records and databases (customer management records system).
- Monitoring and inspecting health and care services to insure compliance with national regulations.
- Participated in training to strengthen and develop inspector competencies.
- Managed and resolved conflicts arising from inspection findings, negotiating between parties to achieve compliance.
Senior residential care manager
LBC Westminster
10.1995 - 02.2003
- Monitored the quality of care provided by staff, ensuring adherence to established policies and procedures.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained updated resident records and coordinate move-in and move-out logistics.
Social Care Worker
Various social care agencies
London
06.1995 - 10.1995
- Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.
- Supported service users in developing coping strategies for managing challenging behaviour.
Officer in charge
Essex C.C
07.1994 - 06.1995
- Monitored workflow to ensure deadlines were met in a timely manner.
- Collaborated with other departments to develop innovative solutions to problems.
Assistant Superintendent
Islington LBC
06.1992 - 07.1994
- Day-to-day management of a forty-bedded care home.
- Supervising a staff team of twenty care workers.
- Preparing care plans and liasing with healthcare professionals.
Deputy Day-centre Manager
London Borough Of Ealing
London
07.1991 - 06.1992
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Deputy Residential Manager
London Borough Of Ealing
London
07.1989 - 07.1991
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Senior Residential Care Worker
Ealing LBC
London
10.1987 - 07.1989
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Diploma Of Higher Education - Person-centred Counselling
University Centre Colchester
Colchester 05-2023
Diploma - Mangement Studies
Ealing College
London 01.1989
MSc. - Sociology with politics
Birkbeck College University of London
London 01.1984
BSc(Hons) - Sociology
Portsmouth Polytechnic
London 01.1982
Skills
- Emotional resilience
- Records management
- Client documentation
- Case management experience
- Autism support
- Time management
- Emotional support
- Active listening
Timeline
Inspector
Care quality Commission
02.2003 - 03.2017
Senior residential care manager
LBC Westminster
10.1995 - 02.2003
Social Care Worker
Various social care agencies
06.1995 - 10.1995
Officer in charge
Essex C.C
07.1994 - 06.1995
Assistant Superintendent
Islington LBC
06.1992 - 07.1994
Deputy Day-centre Manager
London Borough Of Ealing
07.1991 - 06.1992
Deputy Residential Manager
London Borough Of Ealing
07.1989 - 07.1991
Senior Residential Care Worker
Ealing LBC
10.1987 - 07.1989
Diploma Of Higher Education - Person-centred Counselling
University Centre Colchester
Diploma - Mangement Studies
Ealing College
MSc. - Sociology with politics
Birkbeck College University of London
BSc(Hons) - Sociology
Portsmouth Polytechnic
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