Summary
Overview
Work history
Education
Skills
Timeline
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Hannah Jones

Summary

Accomplished professional with extensive experience in primary care within BNSSG, specialising in digital support services, project management, and stakeholder engagement. Proven track record in leading performance reviews, boosting productivity, and maintaining top-tier customer service standards. Skilled in resolving complex patient complaints, conducting audits, and training and developing team members. Experienced in collaborating with internal and external stakeholders to drive improvements and achieve organisational goals. Adept at managing digital projects and staying current with healthcare technology trends and best practices.

Overview

9
9
years of professional experience

Work history

Head of Digital Support (Secondment)

One Care
09.2024 - Current
  • Managed a team of 4, ensuring smooth daily operations.
  • Lead the strategic development and delivery of digital support services for 77 GP practices and Primary Care Networks across BNSSG.
  • Oversee a multidisciplinary team, providing leadership, line management, and resource coordination.
  • Ensure high-quality service delivery against agreed SLAs and KPIs, identifying and managing risks.
  • Act as a subject matter expert in digital healthcare, advising the Executive Team and GP Collaborative Board.
  • Cultivate and maintain strong relationships with suppliers and stakeholders to support aligned objectives.
  • Drive innovation by monitoring technology trends and incorporating best practices into digital support services.


Digital Consultant

One Care
10.2022 - 09.2024
  • Lead the delivery of digital support services, projects, and improvements across GP practices and primary care in BNSSG.
  • Respond to and resolve queries through One Care's digital support service.
  • Design systems and processes to support performance management.
  • Create and manage searches, reports, templates, protocols, and concepts within EMIS Web.
  • Ensure practices receive timely updates of resources and tools using the EMIS Web system.
  • Stay current with healthcare technology trends, developments, and best practices.
  • Support effective practice engagement and stakeholder relationships for digital projects.
  • Collate, interpret, and present data to support decision-making and performance evaluations.

Team Leader

Birchwood Medical Practice
04.2016 - 10.2022
  • Progressed from apprentice to team leader, demonstrating a strong career development trajectory.
  • Led performance reviews and provided tailored feedback to facilitate professional growth.
  • Managed difficult patient complaints, ensuring first-class customer service standards.
  • Supervised and directed team activities to enhance productivity and efficiency.
  • Conducted audits to maintain high-quality standards.
  • Trained and developed team members across multiple roles.
  • Fostered positive employee relationships through effective communication, training, and coaching.
  • Recommended corrective actions and improvements to senior leadership to optimise operations.
  • Addressed productivity and performance issues, motivating staff to achieve targets.

Education

A Levels -

Skills

  • High standard of IT skills
  • Motivated by provision of high-quality patient care
  • Positive attitude towards innovation and change
  • Adaptable and responsive to changing situations
  • Strong self-awareness and understanding of personal style impacts
  • Supportive management style ensuring commitment across team members
  • Flexible approach to work

Timeline

Head of Digital Support (Secondment)

One Care
09.2024 - Current

Digital Consultant

One Care
10.2022 - 09.2024

Team Leader

Birchwood Medical Practice
04.2016 - 10.2022

A Levels -

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Hannah Jones