Hannah Johnston

As a Bank Health Care Assistant, I have gained extensive experience working with the general public in varied healthcare settings including the Gynaecology Assessment Unit (GAU), Maternity Assessment Unit (MAU), and Emergency Department (ED). I am skilled in venepuncture, cannulation, ECG recording, and conducting routine clinical observations (blood pressure, pulse, respiratory rate, oxygen saturations, and temperature, CBG’s). I accurately document clinical notes using both written formats and electronic systems such as SystemOne and ICE. My duties span assisting with personal care, urinalysis, sample collection, catheter removal, and supporting both maternal and neonatal care, such as MEOWS and NEWTT observations, blood glucose monitoring, breastfeeding support, and wound care. I frequently collaborate with multidisciplinary teams including nurses, midwives, obstetricians, and registrars, and am confident working both independently and as part of a team. I possess excellent written and verbal communication skills, a polite and professional telephone manner, and strong time management abilities. I adhere strictly to clinical policies and procedures and support the smooth running of the unit through tasks such as restocking supplies, completing emergency equipment checks, chaperoning, and ensuring high standards of hygiene and infection control. I take a flexible and cooperative approach to my work and am committed to delivering safe, compassionate, and person-centred care.

As a Senior Healthcare Assistant on a busy General Medicine ward, I provided compassionate, high-quality care to patients with a wide range of complex health needs. I delivered personal care with dignity and respect, supporting patients with hygiene, grooming, dressing, mobility, and nutrition; including assisting with feeding and ensuring optimal hydration through accurate fluid balance monitoring. I closely observed patients' physical and emotional wellbeing, monitored and recorded vital signs and clinical observations using electronic health record systems, and promptly escalated concerns to senior clinical staff. I contributed to treatment planning by tracking health developments, administering prescribed medications for effective pain management, and updating patient progress notes. I maintained confidentiality at all times and worked collaboratively within multidisciplinary teams, including nurses, doctors, physiotherapists, and social workers to ensure a coordinated approach to care and discharge planning. I advocated for patients' needs, supported mental wellbeing by offering emotional reassurance, and facilitated recreational activities to enrich their hospital experience. I also played an active role in staff development by leading training sessions to enhance care delivery skills. Using specialist equipment safely, I assisted in repositioning, lifting, and transferring patients with limited mobility, always following safe handling procedures. My communication was clear and timely, strengthening team efficiency and enhancing patient-centred outcomes. I ensured hygiene and infection control standards were upheld by keeping environments clean and preparing patient areas according to ward protocols. Throughout, I remained flexible, attentive, and focused on delivering individualised, holistic care in line with all relevant policies and professional standards.

As a Healthcare Assistant in a medium secure mental health unit, I provided direct support to individuals with complex mental health needs, ensuring a safe, therapeutic environment in line with strict clinical policies and safeguarding protocols. I closely observed and documented patients' behaviours, mental state, and mood fluctuations, reporting any significant changes promptly to the clinical team. My role required constant awareness of potential risks and early signs of behavioural escalation, allowing me to intervene appropriately using de-escalation techniques and approved behaviour management strategies. I worked collaboratively with nurses, psychiatrists, and other professionals to deliver personalised care plans, maintain a calm and structured environment, and uphold the dignity and wellbeing of each individual. Safety remained a top priority in all tasks, including engagement in therapeutic activities, supporting with personal care, and maintaining clear, respectful communication at all times.

As a COVID-19 Vaccinator, I was responsible for the safe preparation and intramuscular administration of COVID-19 vaccines in line with NHS and Public Health England guidelines. My role involved accurately drawing up vaccines, adhering to aseptic non-touch technique (ANTT), and ensuring correct dosage and documentation. I verified each patient's identity and eligibility, provided reassurance throughout the process, and monitored for any adverse reactions post-vaccination. I maintained strict infection prevention and control measures, including the appropriate use of PPE and hand hygiene. I ensured cold chain protocols were followed for vaccine storage and handling, and recorded all administration details accurately using electronic health record systems. Working within a multidisciplinary team, I supported efficient patient flow through vaccination hubs and upheld the highest standards of safety, professionalism, and patient care.