Hannah Jardine
Glasgow ,North Lanarkshire
Summary
I am a detail-oriented person with strong communication skills, adaptability, and a proven ability to handle customer complaints effectively. I demonstrates expertise in money handling, conflict resolution, and multidisciplinary teamwork while maintaining an efficient work ethic. Skilled in time management and delivering results under pressure, with a focus on fostering positive customer experiences. Committed to leveraging these competencies to contribute to organisational success and growth.
Overview
2
2
years of professional experience
Work history
Catering assistant
Da Carlos
Kirkintilloch , East Dumbartonshire
12.2025 - 03.2026
- Provided excellent customer service, ensuring guest satisfaction.
- Addressed customer queries and complaints promptly, contributing to overall satisfaction.
- Managed inventory of catering supplies, minimising waste through efficient usage and ordering.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- During peak hours of work, ensured that all customers in the shop had been served and had paid for their food.
- Provided accurate change to customers during transactions, ensuring smooth service.
Catering Team Member
John Murray Catering
Glasgow , North Lanarkshire
05.2024 - 03.2026
- Coordinated various events, including weddings and parties.
Managed logistics and vendor relationships to ensure successful execution. - Ensured customer dietary requirements were fulfilled, enhancing guest experience and satisfaction.
- Resolved customer complaints promptly, contributing to positive customer relations and retention.
- Engaged with colleagues and customers to foster collaboration and communication.
- Cultivated strong relationships with colleagues through regular collaboration and support.
- Organised table arrangements for events to optimise space and aesthetics.
- Assembled catering equipment in preparation for events to ensure readiness.
- Maintained cleanliness of workspace to promote efficiency.
Skills
- Strong communication skills
- Money handling
- Efficient work ethic
- Multidisciplinary teamwork
- Understanding of how to handle customer complaints
- Time efficient
- Adaptability
- Conflict resolution
Languages
French
Elementary
Accomplishments
Took part in the Youth Philanthropy Initiative and raised over £500 for Women's Aid.
Timeline
Catering assistant
Da Carlos
12.2025 - 03.2026
Catering Team Member
John Murray Catering
05.2024 - 03.2026