Hannah Jago

• Led and managed sales and lettings team.
• Streamlined administrative tasks, enhancing office efficiency.
• Directed property listings and marketing campaigns.
• Negotiated contracts and successfully closed deals.
• Maintained compliance with property law and relevant regulatory standards.
• Offered bespoke advice on property value based on current market estimates.

Achievements:

• Increased sales by 62% within 12 months.
• Successfully managed a portfolio of 105 properties.
• Achieved 70+ five star Google reviews.
• Collaborated with clients, solicitors and surveyors to progress property sales.
• Handled complaints professionally, maintaining a positive brand image.

• Managing daily operations of the branch.
• Leading and mentoring the sales and lettings team.
• Developing and executing business strategies to achieve sales targets.
• Overseeing property listings, viewings, and negotiations.
• Ensuring compliance with industry regulations and company policies.
• Coordinated with other branches for seamless service delivery.
• Built partnerships with local businesses fostering community relations.
• Conducted regular performance reviews for continuous employee development.

Achievements:

• Increased branch revenue by X% within Y months.
• Successfully expanded the client base by Z%.
• Supported team by demonstrating respect and willingness to help.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
• Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
• Achieved quicker leasing periods with proactive communication strategies.
• Enhanced tenant satisfaction by conducting thorough property viewings.
• Since joining increased profits from being the lowest performing office to the highest.

• Ensured legal compliance in all lettings transactions, reducing risk exposure.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Negotiated rental rates to secure long-term tenancies.
• Assessed client needs carefully, offering suitable property options accordingly.

• Marketed properties to buyers on waiting lists to increase viewings and offers.
• Offered bespoke advice on property value based on current market estimates.
• Maintained service efficiencies by creating and maintaining accurate records in Expert Agent software.
• Was the direct contact for Landlords with larger portfolios.

• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
• Managed multiple rental properties with outstanding planning and organisation.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Inspected rental properties before and after tenancies, appropriately handling deposit payments.