Hannah Holland
Huntingdon ,Cambridgeshire
Summary
Accomplished professional with extensive experience in team supervision, customer service, and inventory oversight. Demonstrates exceptional skills in workforce scheduling, time keeping, and health and safety compliance. Adept at cash handling, stock management, and order processing. Known for fair decision-making, effective work delegation, and comprehensive report-writing. Committed to driving targets and ensuring efficient operations through meticulous rota scheduling and incident reporting.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Cafe Superisor
The Commemoration hall
Huntingdon, Cambridgeshire
09.2025 - 11.2025
- Handled cash transactions accurately whilst ensuring secure storage of earnings.
- Oversaw food preparation, maintaining high quality standards.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Managed employee schedules, resulting in efficient shift planning.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Established safe and secure dining environment with strong sanitation standards.
Shift supervisor
Starbucks Coffee
Huntingdon, England
04.2023 - 09.2025
- Managed shift operations whilst ensuring customer satisfaction.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Implemented new operational guidelines resulting in improved workflow efficiency.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Provided constructive feedback to employees, fostering professional growth and development.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Coordinated staff training for improved service delivery.
- Delegated tasks to staff members to ensure efficient shift operation.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Trained and mentored new employees to maximise team performance.
- Ordered stock and procured services to deliver on company goals.
- Effectively organised staff placement per shift with zero error rate.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Shift Leader
Caffe Nero
Huntingdon, Cambridgeshire
05.2022 - 04.2023
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Decreased food waste through careful stock management, improving cafe sustainability and maximising revenue.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Promptly processed and dispatched takeaway and delivery orders to maintain quality.
Supervisor
Providence bay restaurant limited
Huntingdon , Cambridgeshire
10.2021 - 05.2022
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Housekeeper
Wetherspoons
Huntingdon , Cambridgeshire
09.2021 - 10.2021
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Serviced bathrooms thoroughly, completing enhanced cleaning, sanitising and supply replenishment.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Delivered faultless cleanliness standards and exceptional guest care.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Delivered special items such as cots and occasional beds to guest rooms, setting up with appropriate linen.
- Meticulously vacuumed, dusted, and tidied guest rooms.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Shift manager
McDonald’s
Brampton , Cambridgeshire
03.2017 - 08.2021
- Trained and mentored new employees to maximise team performance.
- Kept employees operating productively to meet business and customer needs.
- Increased productivity by effectively delegating tasks and motivating team members.
- Met monthly time and budget targets.
Education
Btec - Photography
Huntingdon Regional College
Huntingdon, Cambridgeshire 09.2016 - 05.2018
High School Diploma -
ST.Peters School
Huntingdon, CambridgeshireBTEC maths and English -
Huntingdon regional college
Huntingdon, CambridgeshireSkills
- Target-driven
- Customer service
- Team supervision
- Inventory oversight
- Time keeping
- Team management
- Fair decision-making
- Incident reporting
- Stock rotation knowledge
- Workforce scheduling
- Work delegation
- Health and Safety Compliance
- Cash handling
- Stock management
- Order processing
- Report-writing
- Rota scheduling
Custom
Personal Information
Timeline
Cafe Superisor
The Commemoration hall
09.2025 - 11.2025
Shift supervisor
Starbucks Coffee
04.2023 - 09.2025
Shift Leader
Caffe Nero
05.2022 - 04.2023
Supervisor
Providence bay restaurant limited
10.2021 - 05.2022
Housekeeper
Wetherspoons
09.2021 - 10.2021
Shift manager
McDonald’s
03.2017 - 08.2021
Btec - Photography
Huntingdon Regional College
09.2016 - 05.2018
High School Diploma -
ST.Peters School
BTEC maths and English -
Huntingdon regional college