Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Hannah Holcroft

Hannah Holcroft

Wilmslow,Cheshire East

Summary

Results-driven Technical Account Manager/Consultant with a knack for problem-solving and delivering client satisfaction. Spearheaded multiple high-stakes projects, streamlining processes and enhancing system performance. Known for translating complex technical projects into actionable solutions, ensuring seamless integration and account management services.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

R&D Technical Consultant

randd uk
Hybrid, Derby
02.2021 - Current
  • Delivered high-level technical support to clients by troubleshooting complex software issues.
  • Optimised system performance for improved user experience by conducting regular system audits.
  • Improved client satisfaction with timely resolution of their technical concerns.
  • Conducted staff trainings on new software applications to enhance productivity.
  • Collaborated with stakeholders for the successful delivery of key IT projects.
  • Created detailed project reports, ensuring transparency in project progress.
  • Achieved client satisfaction by managing key accounts effectively.
  • Led team meetings for efficient communication and project updates.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Collaborated with sales team for achieving shared objectives.
  • Negotiated contracts to secure profitable deals.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Established strong rapport with clients through regular communication.
  • Analysed sales data for identifying opportunities for growth.
  • Facilitated training sessions to upskill junior team members.
  • Assured timely delivery of products and services to meet customer expectations.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Generated KPI reports to illustrate overall performance.
  • Trained and mentored new account representatives to deliver outstanding service.

Technical Account Manager

Catax
Altrincham, Trafford
09.2020 - 01.2021
  • Built strong relationships with key clients by consistent communication and problem-solving.
  • Managed client accounts, ensuring satisfaction and retention.
  • Coordinated cross-functional teams to ensure efficient workflow and timely delivery of projects.
  • Created comprehensive project reports, providing valuable insights into performance metrics.
  • Fostered relationships with key stakeholders, facilitating smooth project execution.

Contract and Performance Manager

GRI Inc
Knutsford and Nationwide
06.2013 - 08.2020
  • Designed training programmes for enhanced employee productivity.
  • Identified areas of improvement, leading to significant process enhancements.
  • Oversaw the creation of personal development plans, encouraging continuous professional growth amongst staff members.
  • Ensured accurate and timely order fulfilment with rigorous quality control procedures.
  • Proactively and strategically planned fleet levels, driver recruitment and courier documentation to uphold vetting compliance.
  • Collaborated with recruitment teams to analyse candidate sourcing and selection processes.
  • Enhanced overall company performance with data-driven strategies.
  • Improved customer satisfaction with timely and accurate deliveries.
  • Maintained strict quality control over the delivery process to maintain high service levels.

Education

Bachelor of Arts - Criminology

Manchester Metropolitan University
Manchester
09.2007 - 07.2010

A-Levels -

Aquinas College
Stockport
09.2004 - 06.2006

Project Management Qualification (PMQ) -

APM Project Management
09.2020 - 10.2020

Skills

  • Thorough understanding of R&D Tax Credits
  • Account management
  • Consultative selling
  • Team Leadership
  • Client-base growth
  • Strong client relationships
  • Client appointment management
  • Client account planning

Affiliations

  • Netball
  • Hiking
  • Music Festivals
  • Scuba Diving

Timeline

R&D Technical Consultant

randd uk
02.2021 - Current

Technical Account Manager

Catax
09.2020 - 01.2021

Project Management Qualification (PMQ) -

APM Project Management
09.2020 - 10.2020

Contract and Performance Manager

GRI Inc
06.2013 - 08.2020

Bachelor of Arts - Criminology

Manchester Metropolitan University
09.2007 - 07.2010

A-Levels -

Aquinas College
09.2004 - 06.2006

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Hannah Holcroft