Hannah Halton
London,London
Summary
A design and branding professional who has built a career around understanding people, managing complex relationships and guiding clients through change. Strong client service, communication and problem solving skills. Now looking to apply those strengths in a more meaningful context. Driven by empathy, clarity and connection, qualities which could be leveraged in a role focussed on making a direct, positive impact on people's lives.
Overview
12
12
years of professional experience
Work History
Global Director of Talent
Jones Knowles Ritchie
London
08.2013 - 06.2019
- Member of Leadership Team for a global branding business with 350 people across London, New York, Shanghai and Singapore
- Responsible for Talent Acquisition Strategy and pipeline creation for all disciplines
- Developed employer branding strategy across various social media platforms for better visibility to talent.
- Implemented applicant tracking system to streamline hiring process.
- Negotiated advantageous terms with external recruitment agencies, reducing costs significantly.
- Devised Capability Frameworks for all departments in collaboration with HR and Department Heads and then devised and delivered agency wide training programmes.
- Qualified to deliver The Personal Leadership Programme as created by The Living Leader. Programme delivered to employees.
- Developed successful partnerships with universities to tap into fresh talent pools.
Client Services Director
Jones Knowles Ritchie
London
01.2011 - 08.2013
- Held key client relationships at CMO and Marketing Director level across Mars, ABInbev, Heinz, BirdsEye, Bacardi-Martini, United Biscuits.
- Worked closely with clients to understand their business and their brands, acted as trusted advisor to leverage design in their brands success.
- Defined standards for client service and developed teams fit to deliver against those standards, including recruitment and training.
- Exceeded turn over and profitability targets each year in role.
- Collaborated with strategy and design teams to deliver new business pitches and strategy presentations.
Head of Account Management
Jones Knowles Ritchie
London
01.2007 - 01.2011
- Strengthened client relationships by managing key accounts and senior client relationships.
- Established client servicing standards, thereby driving excellence within account management department.
- Fostered positive work environment which promoted teamwork and high morale among staff members.
- Recruited new team members, managed team of 25+ direct reports
- Part of leadership team, delivering against agency business plan and growth and revenue targets
Education
BA - Religious Studies
Lancaster University
Skills
- Strong client service mentality
- Collaborative
- Proven leadership
- Ability to recruit/retain teams
- Excellent project manager
References
References available upon request.
Timeline
Global Director of Talent
Jones Knowles Ritchie
08.2013 - 06.2019
Client Services Director
Jones Knowles Ritchie
01.2011 - 08.2013
Head of Account Management
Jones Knowles Ritchie
01.2007 - 01.2011
BA - Religious Studies
Lancaster University
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