Hannah Gregory
Summary
I am a relationship driven professional with extensive experience assessing people, managing complex caseloads, and consistently delivering results in fast paced and target driven environments. I excel at working towards demanding targets under high workload pressure, using strong organisation and resilience to manage competing priorities. I am highly skilled in interviewing, influencing, and building trust with a wide range of stakeholders.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work history
Specialist Probation Officer
HMPPS - National Security Division
2023.09 - Current
- Managing a caseload of individuals deemed to be of a national security interest and/or high media profile.
- Intensive multi agency co-working; with both internal and external agencies.
- Demonstrated strong organisational skills to maintain service level targets in fast-paced environments.
- Oversight and delivery of targeted risk reduction work and intervention.
- Working at pace to manage escalating risk.
- Ensuring sensitive information is shared, handled and stored appropriately.
- Providing specialist support, advice and guidance to other professionals.
- Being resilient to change and adapting practice and procedure as necessary, including contributing to formulating new initiatives.
Probation Officer
HMPPS
2017.11 - 2023.09
- Managing a complex caseload of individuals assessed as posing a high or very high risk of serious harm.
- Experience of working in both community probation delivery units and custodial settings.
- Conducting comprehensive risk assessments, identifying needs and developing sentence plans.
- Worked collaboratively with police, prisons, courts, and partner agencies.
- Handling complex tasks within constrained timeframes.
- Maintained accurate, timely case records in line with data protection and organisational policies.
- Gave professional evidence and recommendations in court and parole board hearings.
Customer Service Assistant
Tesco
2014.09 - 2017.11
- Provided friendly and efficient customer service to ensure a positive customer experience.
- Operated checkouts, handling cash and card transactions accurately.
- Worked effectively as part of a team in a fast paced retail environment.
- Responded professionally to customer complaints or issues.
- Demonstrated flexibility by supporting other departments.
- Ensured appropriate legislation was adhered to.
Food and Beverage Assistant
Mecure Dunkenhalgh Hotel
2012.10 - 2014.09
- Evidenced ability to work in fast paced environment, serving weddings, large events and conferences.
- Welcomed guests professionally and ensured a positive experience.
- Worked effectively as part of a team during busy service periods.
- Responded promptly and professionally to guest requests and complaints.
- Followed food hygiene, health & safety, and licensing regulations at all times.
Education
Diploma of Higher Education - Community Justice
Sheffield Hallam University
2017.11 - 2019.03
Diploma of Higher Education - Probation Practice
Sheffield Hallam University
2017.11 - 2019.03
Bachelor of Arts - Criminology and Criminal Justice
Lancaster University
2014.09 - 2017.06
A-Levels - Law, Psychology, Business, Financial Studies
St Mary's College
2011.09 - 2013.06
GCSEs - 9 A-C including Maths and English
St Christopher's CE High School
2006.09 - 2011.07
Skills
- Relationship Building and Communication
- Interviewing and Assessment Skills
- Persuasion, Influencing and Negotiating
- Organisation, Time Management and Prioritisation
- Resilience and Handling Pressure
- Strong Written and Verbal Communication
References
References available upon request.
Achievements
- Voluntary work with Change, Grow, Live substance misuse service.
- Governor recognition for professionalism, teamwork and managing complex cases.
- Received multiple acknowledgements for outstanding performance and going above and beyond role requirements.
- KUF Personality Disorder Certificate.
Timeline
Specialist Probation Officer
HMPPS - National Security Division
2023.09 - Current
Probation Officer
HMPPS
2017.11 - 2023.09
Diploma of Higher Education - Community Justice
Sheffield Hallam University
2017.11 - 2019.03
Diploma of Higher Education - Probation Practice
Sheffield Hallam University
2017.11 - 2019.03
Customer Service Assistant
Tesco
2014.09 - 2017.11
Bachelor of Arts - Criminology and Criminal Justice
Lancaster University
2014.09 - 2017.06
Food and Beverage Assistant
Mecure Dunkenhalgh Hotel
2012.10 - 2014.09
A-Levels - Law, Psychology, Business, Financial Studies
St Mary's College
2011.09 - 2013.06
GCSEs - 9 A-C including Maths and English
St Christopher's CE High School
2006.09 - 2011.07