Hannah Gregory
Princes Risborough,Bucks
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Flexible customer service team member skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business and customer relationships.
Overview
13
13
years of professional experience
Work History
Lead Test Drive and Product Specialist
Polestar (Freelance/self employed)
UL
02.2023 - Current
- Delivered numerous successful Test Drive Roadshows with great customer experiences.
- Data capture and customer engagement at National Automotive Events like Goodwood Festival of Speed.
- Pre event set up
- Executed administration duties including pre registration and pre event calls.
- Followed up key customers Polestar Journey with Polestar inside sales.
Jaguar Land Rover Global PR Events Team
Freelance/self employed
Worldwide
12.2016 - Current
- Executed numerous world renowned global media drives for Jaguar Land Rover as part of the Global Drive Team
- Demonstrated and explained vehicle capabilities and technology used.
- Ensured guests safety whilst driving off road using my instructor skills.
- Quickly found solutions to problems as they occurred.
- Guest registration.
- Ensured excellent guest satisfaction.
- Pre and post event set up and Derig.
Assistant Polestar Space Manager
Polestar (freelance/self employed)
Milton Keynes, Buckinghamshire
09.2021 - 03.2023
- Motivated staff to increase productivity and raise customer services standards.
- Conducted regular training sessions on product updates and upcoming products
- Ensured building and test drive vehicles were maintained to a high standard.
- Executed administration duties including pre test drive calls and weekly reports.
- Increased conversion rates to make Polestar Milton Keynes Space the most successful in the UK.
Night manager
Holiday Inn
Weston Turville, Buckinghamshire
10.2012 - 09.2016
- Managed booking reservations accurately avoiding overbooking complications or discrepancies upon guest arrival.
- Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
- Coordinated room assignments to accommodate guest needs, resulting in improved customer service ratings.
- Monitored CCTV system regularly for security purposes, ensuring safe environment for guests and staff alike.
- Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
Education
A-Levels - Sociology
Wheatley Park School
Wheatley A-Levels - Chemistry
Wheatley Park School
Wheatley A-Levels - Geography
Wheatley Park School
WheatleySkills
- Understanding of regulatory requirements
- Product launch expertise
- Result-Driven approach
- Technical product understanding
- Communication clarity
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Customer relations
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Product knowledge
- Data Entry
- Quality Control
- Resourcefulness
- Conflict Resolution
- Project Management
- Time-management
- Creative thinking
- Positive attitude
- Customer engagement
- Professionalism
- Effective communication
- Customer service excellence
Timeline
Lead Test Drive and Product Specialist
Polestar (Freelance/self employed)
02.2023 - Current
Assistant Polestar Space Manager
Polestar (freelance/self employed)
09.2021 - 03.2023
Jaguar Land Rover Global PR Events Team
Freelance/self employed
12.2016 - Current
Night manager
Holiday Inn
10.2012 - 09.2016
A-Levels - Sociology
Wheatley Park School
A-Levels - Chemistry
Wheatley Park School
A-Levels - Geography
Wheatley Park School
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