Hannah Goulbourne
Carmarthen,Carmarthenshire
Summary
Enthusiastic individual with a strong work ethic and a passion for the rural community. Hardworking with strong organisation and communication skills. Eager to gain experience within a company to learn and develop skills. Dedicated to reach goals and hit targets.
Overview
7
7
years of professional experience
Work history
Receptionist at vets
Carmarthen veterinary hospital
11.2024 - Current
- Handled appointment scheduling to ensure smooth daily operations.
- Exhibited excellent multitasking skills by balancing various responsibilities.
- Dealt with emotional situations in a professional way making sure client's experienced the best service in emotional and hard times.
- Managed phone calls, resulting in effective communication amongst the team.
- Answered and helped resolve enquiries from clients.
Student
Aberystwyth University
Aberystwyth
09.2020 - 05.2024
- Group work allowing communication and social skills to be developed.
- Listened intently to lectures and took detailed notes covering topics.
- An array of different modules meaning gaining knowledge on a variety of animal science and agriculture subjects.
- Managed competing priorities through effective time management and prioritisation.
- Attended workshops and training sessions, enhancing practical skills relevant to coursework.
- Experience in using different it softwares.
- Conducting online research.
Gym receptionist
Community gym
Carmarthen, Carmarthenshire
04.2018 - 09.2020
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Answering phone calls and providing suitable answers.
- Handling cash and taking payments.
- Explained fees and contracts to new members.
Education
Bachelor of Science - Agriculture and animal science
Aberystwyth University
Aberystwyth 09/2020 - 06/2023
Master of Science - Livestock science
Aberystwyth University
Aberystwyth /2023 - /2024
Skills
- Customer Service
- Reception management
- Communication skills
- High level of understanding of agricultural subjects
- Computer skills with experience completing projects on Microsoft word, excel, powerpoint etc
- Great organisation skills
- Trustworthy and reliable
- Multitasking ability
Languages
Welsh
Fluent
English
Fluent
Timeline
Receptionist at vets
Carmarthen veterinary hospital
11.2024 - Current
Student
Aberystwyth University
09.2020 - 05.2024
Gym receptionist
Community gym
04.2018 - 09.2020
Bachelor of Science - Agriculture and animal science
Aberystwyth University
09/2020 - 06/2023
Master of Science - Livestock science
Aberystwyth University
/2023 - /2024
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