Hannah Gosling-Green
Highworth,Wiltshire
Summary
Dedicated professional with extensive training in health and safety, including certifications in Basic Life Support and Emergency First Aid through Saint John's Ambulance. Demonstrates strong skills in communication, problem-solving, and leadership, complemented by a keen ability to manage time effectively and work under pressure. Proficient in safeguarding practices, food hygiene, and safety compliance, with a proven track record of maintaining high standards in cleaning and sanitation. Committed to fostering safe environments for both people and animals while excelling in teamwork and conflict resolution.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant supervisor
The Bell Inn
Langford , Gloucestershire
2025.12 - Current
- Established effective communication channels between front and back of house teams for smoother operation.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Maintained safe working and guest environments, reducing injury and incident risks.
Head waitress and Bar staff
The Barrington Arms
Shrivenham, Oxfordshire
2022.12 - 2025.12
- Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
- Trained new waitstaff to maintain service excellence across the team.
- Coordinated table arrangements for large parties maximising seating capacity during busy periods.
- Ensured customer satisfaction with prompt, accurate orders.
- Resolved customer complaints promptly ensuring repeat business.
- Facilitated smooth communication between kitchen and front-of-house staff for improved service efficiency.
- Maintained high standards of cleanliness and hygiene in dining areas.
- Assisted customers with special dietary needs by providing detailed menu information resulting in personalised service.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Processed payments and reduced customer wait times.
- Kept tables clear of used crockery, glassware and cutlery.
- Polished glasses and cutlery to pristine standards.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Cattery assistant
Court cattery
Stanford in the Vale, Oxfordshire
2020.05 - 2022.11
- Enhanced comfort of felines by providing emotional support and companionship.
- Completed paperwork meticulously for accurate record-keeping.
- Ensured optimal health of felines by conducting regular health checks.
- Supported senior staff in daily routines for streamlined operations.
- Provided excellent customer service to increase repeat business.
- Cleaned and sanitised cages and runs, safely transferring animals between kennels.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
Education
GCSEs -
Faringdon secondary school
Faringdon, Oxfordshire 2018.09 - 2023.07
A-Levels -
Cirencester college
Cirencester, GloucestershireBachelor of Arts honours - Education studies
Oxford Brookes University
Oxford, England 2025.09 -
Skills
- Certificate in Basic Life Support through saint john's ambulance
- certificate in Emergency first aid at work through saint john's ambulance
- Food hygiene Level 2
- Level 2: Awareness of child abuse and neglect
- Level 2: safeguarding pupils, full training
- prevent awareness course
- Safeguarding
- Health and safety at work
- Excellent communication skills
- Time management
- Compassion
- Active listener
- Good problem-solving skills
- Good leader
- Effective communication
- Teamwork
- Cleaning and sanitation
- Patience under pressure
- Safe food handling
- Good organisation
- Animal care
- Menu knowledge
- Staff coordination
- Hygiene standards
- Complaint handling
- Safety compliance
- Conflict resolution
Affiliations
- Reading
- Baking and cooking
Timeline
Restaurant supervisor
The Bell Inn
2025.12 - Current
Bachelor of Arts honours - Education studies
Oxford Brookes University
2025.09 -
Head waitress and Bar staff
The Barrington Arms
2022.12 - 2025.12
Cattery assistant
Court cattery
2020.05 - 2022.11
GCSEs -
Faringdon secondary school
2018.09 - 2023.07
A-Levels -
Cirencester college