Hannah Gopole
Witney
Summary
Experienced customer and operations professional with a strong background in CRM systems, supplier and customer support, recruitment, and high-volume, fast-paced environments across retail and telecommunications. Proven ability to manage complex workloads, maintain accurate records, and support operational processes while delivering high standards of service.
Experienced in coordinating teams, supporting day-to-day operations, and ensuring compliance with health, safety, and legal standards in regulated environments. Developed strong administrative, recruitment, and problem-solving skills through roles including Assistant Store Manager at BP M&S, and Online Customer & Trading Manager at Sainsbury’s, where responsibilities included supporting recruitment and hiring processes for the department, overseeing large teams, and maintaining operational efficiency across multiple systems.
Most recently gained experience in a Supplier Support role at Hellios Information Ltd, managing outbound supplier communication, updating CRM systems, handling email correspondence across multiple mailboxes, and working across multiple software platforms simultaneously to support compliance-driven processes in a target-focused environment.
Progressive career from Checkout Supervisor through to management-level positions demonstrates adaptability, leadership, and consistent performance in responsibility-heavy roles. Seeking to build on experience in CRM, supplier/customer support, recruitment, compliance, and operations within an office-based or coordination-focused environment
Overview
7
7
years of professional experience
Work history
Supplier Support
Hellios Information
Oxford, Oxfordshire
04.2026 - 06.2026
- Managed a high volume of outbound calls to suppliers across international markets, consistently achieving daily targets of 40–50 calls.
- Contacted suppliers regarding initial accreditation invitations, renewals, overdue submissions, and compliance-related requirements.
- Maintained accurate and detailed records of supplier interactions within the CRM system, ensuring timely follow-up and data accuracy.
- Managed and monitored personal and shared email inboxes, responding to supplier queries and providing support throughout the accreditation process.
- Drafted and sent professional communications from multiple business mailboxes, ensuring prompt and accurate responses to suppliers.
- Built strong relationships with suppliers by providing guidance, resolving queries, and delivering a high standard of customer service.
- Consistently met and exceeded performance expectations, receiving positive feedback from management for productivity, quality, and target achievement.
- Thrived in a fast-paced, target-driven environment while maintaining attention to detail and professionalism.
Team Support Manager
Marks & Spencer
Witney, Oxfordshire
09.2025 - 01.2026
- Coordinated daily colleague deployment across departments, assigning staff to appropriate stations to ensure smooth store operations and effective coverage.
- Supported the day-to-day running of the store by prioritising workloads and reallocating colleagues to meet operational demands.
- Acted as a key point of support for colleagues, providing guidance and resolving day-to-day operational and workplace issues.
- Built strong working relationships across the store, becoming a trusted and approachable point of contact for colleagues.
- Supported colleague wellbeing by listening to concerns, offering practical solutions, and escalating issues where appropriate.
- Maintained compliance with food safety standards by monitoring refrigeration temperatures and investigating under/over-temperature alerts.
- Resolved operational issues relating to stock storage, equipment, and food safety, ensuring timely corrective action was taken.
- Managed waste control processes through accurate recording and reconciliation using handheld systems at the end of each shift.
- Conducted regular shop floor checks to identify and address health, safety, and operational risks, ensuring a safe environment for customers and colleagues.
- Supported audit readiness by maintaining high standards of stock presentation, housekeeping, and compliance across the store.
- Restocked and maintained shop floor standards to ensure areas were fully prepared for audits and daily trading.
- Responded to customer and colleague queries, resolving issues efficiently while maintaining excellent service standards.
- Contributed to store performance targets through effective organisation, compliance management, and team support.
Network and Telecommunications Advisor
Gigaclear
Abingdon
12.2023 - 05.2024
- Informed customers about the top available offers.
- Addressed customer concerns with passion and ensured there was a suitable resolution.
- Managed and maintained customer relationship management CRM systems to track interactions and sales.
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
Assistant Store Manager
BP/M&S
Wallingford, Oxfordshire
08.2022 - 09.2023
- Delivered quality service with a friendly and professional demeanour. This would be on the shop floor, the tills, while accepting and bringing in deliveries.
- Resolved complex customer enquiries, disputes, and complaints.
- Trained and supervised the team to deliver on store sales targets.
- Managed sales records, reconciled cash, and made bank deposits while performing store opening and closing duties.
- Maintained efficiency across four diverse computer systems amidst continuous store system transitions.
- Have intermediate knowledge in fuel deliveries, the legalities, and the science behind it.
- Experienced in making coffees using machines and the Check-it system, which is responsible for the entirety of WBC by keeping the food we sell safe and legal.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Taught staff how to handle difficult situations with calm and professionalism.
Online- Customer and Trading Manager
Groceries, Sainsbury's
Oxford
09.2021 - 07.2022
- Every day I ensure all departures of my vans are safe, legal, and roadworthy by delegating the correct vans to the assigned weight permitted standard. Alongside maintaining the quality of the shopping is up to the correct standard.
- I manage up to 100 colleagues, and have a sole responsibility for over half of the department.
- I consistently monitor their performance, and if not performing to the best of their ability then I take appropriate action towards it. Such as disciplinary hearings, investigations and formal conversations
- This is the biggest department on the region, and I play a part every day to make it better
- I deal with a high volume of calls daily from our call centres which are based in places such as South Africa and Scotland, each phone call ending with the customer most satisfied and always wanting to come back
- I'm extremely flexible, as in this role I predominately do the early starts at 4am, setting up the day ahead, along with late shifts that end at 11pm at night, guaranteeing all drivers and the department itself is completely ready for the next day
- In this role, I use many different systems on the computer daily to keep the department running, and I can navigate and understand each one with ease
Barista
Starbucks
Oxford
06.2021 - 09.2021
- Hand crafted delicious drinks, while ensuring every product being sold was safe and uncontaminated
- Greeted over 50 customers daily, answered questions and recommended drinks and pastries.
- Helped to increase customer return rates by providing excellent customer service at all times while on the till
- Consistently praised for the up-sales and knowledge of all promotions and offers
- My career as a barista was short but sweet due to my promotion to a manager.
Checkout Supervisor
Sainsbury's
Oxford
06.2019 - 09.2021
- Maintained a manic front of store operation while keeping the area neat and clean.
- Managed multiple different customer queries while consistently providing the best customer service
- I dealt with many different tasks such as running 3 operations at once; Checkouts, self-service, and kiosk, ensuring all sales were safe and legal while prioritising customer satisfaction
- I constantly shared knowledge of the latest deals, and upskilled the majority of the staff on the department.
- Understood the complex checkout till system and constantly showed others how to use it.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
Education
A-Levels - Art and Design
Abingdon and Witney College
Abingdon, OXFGCSEs -
St Gregory the Great
OxfordSkills
- Customer and client relationship management (face-to-face and remote)
- CRM systems, data entry, and accurate record keeping
- High-volume customer service in fast-paced retail environments
- Cash handling, stock control, and operational procedures
- Compliance monitoring and audit preparation
- Workforce coordination and task delegation
- Recruitment, onboarding, and team support
- Conflict resolution and handling customer complaints
- Performance monitoring and target achievement
- Supplier and stakeholder communication
- Attention to detail and quality control standards
- Stock replenishment, merchandising, and store presentation standards
- Multitasking across multiple priorities in high-pressure environments
- Time management and workload prioritisation
- Microsoft Office (Word, Excel, Outlook) and digital systems usage
- Emergency First Aid at Work certified
References
References available upon request.
Timeline
Supplier Support
Hellios Information
04.2026 - 06.2026
Team Support Manager
Marks & Spencer
09.2025 - 01.2026
Network and Telecommunications Advisor
Gigaclear
12.2023 - 05.2024
Assistant Store Manager
BP/M&S
08.2022 - 09.2023
Online- Customer and Trading Manager
Groceries, Sainsbury's
09.2021 - 07.2022
Barista
Starbucks
06.2021 - 09.2021
Checkout Supervisor
Sainsbury's
06.2019 - 09.2021
GCSEs -
St Gregory the Great
A-Levels - Art and Design
Abingdon and Witney College