Hannah Goodman
Stratford up on avon,Warwickshire
Summary
Experienced in customer since leaving school, im a very high motivated individual that thrives with new challenges.
very out going and very good with people.
Offering strong interpersonal skills and keen eye for detail. Knowledgeable about customer service, time management, and creative problem-solving. Ready to use and develop skills in my life and widening my career.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Hairstylist
Self Employed
Solihull, West Midlands
2017.12 - 2023.06
- Created innovative hairstyles for special events.
- Improved salon efficiency with effective time management skills.
- Enhanced client satisfaction by providing expert hairstyling advice.
- Performed hair consultations to determine suitable styles and treatments for individual clients.
- Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
- Regularly updated knowledge of latest industry trends for improved services.
- Managed appointment schedules efficiently to accommodate maximum number of clients.
- Boosted salon reputation with high-standard hair colouring techniques.
Senior Hair Stylist
Kate Richardson
Wythall, West Midlands
2015.08 - 2017.12
- Offered comprehensive consultations to clients for personalised, effective hair care strategies.
- Improved overall salon efficiency with meticulous organisation of work station and tools.
- Facilitated smooth appointment scheduling processes through efficient use of booking system software-minimising waiting time for customers.
- Targeted upselling strategies employed; increased sales of salon retail products.
- Performed regular stock checks for timely replenishment of salon supplies, preventing disruption of service provision.
- Offered bespoke bridal packages to enhance wedding day beauty experiences for brides-to-be.
Silver service waiter
Stratford-upon-Avon Golf Course
Stratford-upon-Avon, Warwickshire
2012.08 - 2015.08
- Set up banquet halls for special events ensuring attention to detail.
- Established positive relationships with regular customers enhancing their loyalty towards the establishment.
- Assisted in training new staff members on silver service etiquette and procedure.
- Provided exceptional customer service, ensuring patron satisfaction.
Waiter
The Bell at Tamworth in Arden
Birmingham, West Midlands
2010.08 - 2012.08
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted in food preparation, resulting in timely service delivery.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Delivered excellent customer service through friendly and polite interaction.
Education
NVQ Level 3 - Hairdressing
Henley College
West Midlands 2011.09 - 2012.07
NVQ Level 2 - Hairdressing
Reddich New College
West Midlands 2010.09 - 2011.07
GCSEs -
Woodrush High School
West Midlands 2006.09 - 2010.07
Skills
- Computer skills
- Technical computer knowledge
- Customer needs recognition
- Customer service experience
- Patience under pressure
- Speedy response creation
- Live chat handling
- Product expertise
References
References available upon request.
Timeline
Hairstylist
Self Employed
2017.12 - 2023.06
Senior Hair Stylist
Kate Richardson
2015.08 - 2017.12
Silver service waiter
Stratford-upon-Avon Golf Course
2012.08 - 2015.08
NVQ Level 3 - Hairdressing
Henley College
2011.09 - 2012.07
NVQ Level 2 - Hairdressing
Reddich New College
2010.09 - 2011.07
Waiter
The Bell at Tamworth in Arden
2010.08 - 2012.08
GCSEs -
Woodrush High School
2006.09 - 2010.07