Summary
Overview
Work History
Education
Skills
References
Timeline
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Hannah Goodman

Stratford up on avon,Warwickshire

Summary

Experienced in customer since leaving school, im a very high motivated individual that thrives with new challenges.

very out going and very good with people.

Offering strong interpersonal skills and keen eye for detail. Knowledgeable about customer service, time management, and creative problem-solving. Ready to use and develop skills in my life and widening my career.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Hairstylist

Self Employed
Solihull, West Midlands
12.2017 - 06.2023
  • Created innovative hairstyles for special events.
  • Improved salon efficiency with effective time management skills.
  • Enhanced client satisfaction by providing expert hairstyling advice.
  • Performed hair consultations to determine suitable styles and treatments for individual clients.
  • Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
  • Regularly updated knowledge of latest industry trends for improved services.
  • Managed appointment schedules efficiently to accommodate maximum number of clients.
  • Boosted salon reputation with high-standard hair colouring techniques.

Senior Hair Stylist

Kate Richardson
Wythall, West Midlands
08.2015 - 12.2017
  • Offered comprehensive consultations to clients for personalised, effective hair care strategies.
  • Improved overall salon efficiency with meticulous organisation of work station and tools.
  • Facilitated smooth appointment scheduling processes through efficient use of booking system software-minimising waiting time for customers.
  • Targeted upselling strategies employed; increased sales of salon retail products.
  • Performed regular stock checks for timely replenishment of salon supplies, preventing disruption of service provision.
  • Offered bespoke bridal packages to enhance wedding day beauty experiences for brides-to-be.

Silver service waiter

Stratford-upon-Avon Golf Course
Stratford-upon-Avon, Warwickshire
08.2012 - 08.2015
  • Set up banquet halls for special events ensuring attention to detail.
  • Established positive relationships with regular customers enhancing their loyalty towards the establishment.
  • Assisted in training new staff members on silver service etiquette and procedure.
  • Provided exceptional customer service, ensuring patron satisfaction.

Waiter

The Bell at Tamworth in Arden
Birmingham, West Midlands
08.2010 - 08.2012
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Assisted in food preparation, resulting in timely service delivery.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Delivered excellent customer service through friendly and polite interaction.

Education

NVQ Level 3 - Hairdressing

Henley College
West Midlands
09.2011 - 07.2012

NVQ Level 2 - Hairdressing

Reddich New College
West Midlands
09.2010 - 07.2011

GCSEs -

Woodrush High School
West Midlands
09.2006 - 07.2010

Skills

  • Computer skills
  • Technical computer knowledge
  • Customer needs recognition
  • Customer service experience
  • Patience under pressure
  • Speedy response creation
  • Live chat handling
  • Product expertise

References

References available upon request.

Timeline

Hairstylist

Self Employed
12.2017 - 06.2023

Senior Hair Stylist

Kate Richardson
08.2015 - 12.2017

Silver service waiter

Stratford-upon-Avon Golf Course
08.2012 - 08.2015

NVQ Level 3 - Hairdressing

Henley College
09.2011 - 07.2012

NVQ Level 2 - Hairdressing

Reddich New College
09.2010 - 07.2011

Waiter

The Bell at Tamworth in Arden
08.2010 - 08.2012

GCSEs -

Woodrush High School
09.2006 - 07.2010

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Hannah Goodman