Hannah Gledhill
Colne
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, teamwork and working off of initiative.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Crow Wood Leisure LTD
Burnley, Lancashire
2024.05 - Current
- Maintained an organised reception area for a professional business environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public by phone, email and face-to-face.
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for wide range of personnel.
- Managed phone calls, resulting in effective communication flow within the company.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Successfully sold multiple types of gym memberships to new clients, by personally touring the facilities and using multiple systems.
- Took payments for guest passes and various stock and set up direct debits.
- Responsible for secure cash handling and resolving any discrepancies in daily cash-up reports.
Credit controller
Daisy Communications
Nelson, Lancashire
2023.08 - 2024.01
- Managed 50+ accounts, keeping in regular contact to form a relationship with the customer.
- Contacted customers about overdue payments by phone, letter and email.
- Negotiated payment plans suitable for clients using my own initiative and discretion.
- Received debit and credit card payments by phone whilst adhering to data protection guidelines.
- Maintained impeccable records of payments and documentation of transactions, as well as notes of all phone calls.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Suspended and ceased accounts using various portals once customers had received multiple reminders.
- Answered incoming customer calls and worked closely with the customer support team to ensure customer satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled high volume calls to address customer inquiries and concerns.
Education
Bachelor of Arts - History
Edge Hill University
Ormskirk 2019.10 - 2023.07
Skills
- Customer Service
- Attention to Detail
- Email correspondence
- Reliable punctuality
- Microsoft Office proficiency
- Clerical tasks
- High efficiency
- Discretion and confidentiality
Timeline
Receptionist
Crow Wood Leisure LTD
2024.05 - Current
Credit controller
Daisy Communications
2023.08 - 2024.01
Bachelor of Arts - History
Edge Hill University
2019.10 - 2023.07