Hannah Gatui
Upton Park,Newham
Summary
As a Front desk/ Receptionist, I am equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Front desk receptionist
Staycity
Greenwich, City of London
2024.08 - Current
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Ensured timely scheduling of appointments with detailed coordination.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Assisted in keeping track of office supplies, avoiding sudden shortage.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Provided accurate information about company services to clients, enhancing brand image.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
Housekeeping attendant
Staycity
Greenwich, City of London
2024.04 - 2024.07
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Ensured spotless bathrooms for better hygiene standards.
- Promoted a clean environment with daily vacuuming of all rooms.
- Restocked essential supplies timely to avoid guest inconvenience.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Executed proper waste management, contributing to a healthier living space.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
Housekeeping supervisor
Sharks Palace
Nairobi, Nairobi, Kenya
2022.08 - 2024.03
- Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
- Promoted adherence to health and safety regulations for employees' well-being.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
- Organised training sessions for new recruits which led to faster onboarding process.
- Improved overall cleanliness by implementing new cleaning protocols.
Education
Certificate of Higher Education - Hospitality
Utalii College
Nairobi, Kenya 2020.01 - 2020.11
Skills
- Communication proficiency
- Customer service excellence
- Email handling competence
- Database maintenance
- Knowledge of cleaning chemicals
- Safety consciousness
- Working under pressure
- Time efficiency
- Discretion and confidentiality
Languages
English
Fluent
Timeline
Front desk receptionist
Staycity
2024.08 - Current
Housekeeping attendant
Staycity
2024.04 - 2024.07
Housekeeping supervisor
Sharks Palace
2022.08 - 2024.03
Certificate of Higher Education - Hospitality
Utalii College
2020.01 - 2020.11