Hannah Ferguson
Cheadle,Lancashire
Summary
A motivated and personable Account Manager with over five years' experience in customer service, sales and client relationship management. Skilled at developing strong relationships, identifying business opportunities and delivering tailored solutions to meet client needs. Experienced in managing multiple accounts, preparing proposals, negotiating campaigns and providing exceptional customer service. A confident communicator with a proactive approach and a strong track record of working towards targets in fast-paced environments. Driven professional with a focus on building strong client relationships and identifying business opportunities. Utilises effective communication and negotiation skills to maximise revenue potential. Committed to delivering exceptional customer service and fostering collaboration across teams.
Overview
8
8
years of professional experience
Work History
Agency Account Manager
Crystal Clear Media
01.2025 - Current
- Managed portfolio of media agency accounts, fostering long-term client relationships that enhanced client retention.
- Identified and pursued opportunities to develop existing accounts and generate new business, contributing to overall portfolio growth.
- Negotiated campaign costs, ensuring revenue maximisation through strategic pricing and value propositions.
- Respond to client briefs with tailored advertising proposals across digital out-of-home media.
- Conduct availability checks and provide audience data, pricing and campaign recommendations.
- Liaise with internal teams to ensure campaigns are delivered accurately and on time.
- Attended client meetings to discuss advertising strategies and campaign progress, and presented new advertising opportunities and portfolio updates.
Brand Ambassador
Blackjack Promotions / ABM
Manchester Airport
01.2025 - 10.2025
- Delivered engaging product demonstrations and consistently exceeded sales targets.
- Engaged with diverse customers, building trust and fostering strong connections to drive customer loyalty.
- Represented premium retail brands, enhancing brand visibility and customer experience at Manchester Airport.
- Developed expert product knowledge across beauty, fragrance and luxury retail.
- Assisted with stock management and merchandising while training staff to ensure consistent product presentation and service excellence.
Promotions Consultant
Team Spirits Agency
Manchester Airport
01.2023 - 01.2025
- Executed promotional campaigns for top beauty and fragrance brands, enhancing brand visibility.
- Boosted sales through effective customer engagement and customised recommendations.
- Maintained a high standard of customer service while achieving sales objectives.
- Developed strong relationships with clients and retail partners.
- Conducted training for new staff on product knowledge and promotional techniques, improving team competency.
Credit Controller
Commercial Credit Control Ltd
01.2022 - 01.2023
- Managed credit control process from invoicing to payment collection, ensuring timely cash flow.
- Monitored customer credit limits and payment terms to mitigate risk and ensure compliance.
- Produced cash flow forecasts and debtor reports.
- Managed a high-volume ledger while maintaining excellent attention to detail.
- Built strong customer relationships by effectively resolving payment queries, enhancing customer satisfaction.
Waitress
Turtle Bay
Manchester
01.2019 - 01.2022
- Provided outstanding customer service in a fast-paced hospitality environment, enhancing guest satisfaction.
- Collaborated with team during high-pressure shifts to ensure smooth operations and customer satisfaction.
- Maintained high standards of food hygiene and customer care.
- Facilitated training sessions for new staff to ensure comprehension of operational procedures and promote effective service.
Education
Level 3 BTEC - Health & Social Care
Cheadle College
Manchester, MAN01-2021
GCSEs - Mathematics, English Language, Combined Science, History, Health & Social Care, Digital Media
Parrs Wood High School
Skills
- Account Management
- Business Development
- Client Relationship Management
- Sales & Negotiation
- Customer Service
- Communication
- Organisation & Time Management
- Problem Solving
- Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Teamwork
- Client relationship management
- Sales forecasting
- Payment collection
- Relationship building
Timeline
Agency Account Manager
Crystal Clear Media
01.2025 - Current
Brand Ambassador
Blackjack Promotions / ABM
01.2025 - 10.2025
Promotions Consultant
Team Spirits Agency
01.2023 - 01.2025
Credit Controller
Commercial Credit Control Ltd
01.2022 - 01.2023
Waitress
Turtle Bay
01.2019 - 01.2022
Level 3 BTEC - Health & Social Care
Cheadle College
GCSEs - Mathematics, English Language, Combined Science, History, Health & Social Care, Digital Media
Parrs Wood High School