Hannah Fennell

Customer Experience

Sainsburys

Hayes, Hillingdon

05.2017 - Current

Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Shared customer feedback and suggested improvements to enhance team performance.
Oversaw training and mentoring of new team members, maintaining up to date training records to promote productivity and quality service.
Followed up on unresolved customer issues to research and correct problems.
Recorded information about inquiries and complaints within internal database.
Employed active listening and product expertise to successfully resolve queries.
De-escalated objections and disputes professionally to maintain customer satisfaction whilst simultaneously adhering to company policies and procedures.
Acted as a mediator to resolve issues in a professional manner to both customers and colleagues.
Proven that I am quick to learn new skills and adaptable to new initiatives.
Built working relationships with colleagues based on mutual respect.
Worked well with people across departments, based on commitment to a good work ethic and maintaining a positive attitude towards tackling tasks.
Organised staff to prioritise and cover areas of need when short handed on our department.
Helped out in areas of need other than my department when required.
Held areas of responsibility from running cash office operations and ensuring our weekly delivery of money is handled with due diligence.
Liaised with contractors and merchandisers who have come to store.
Supported clerical needs of colleagues, including administrative support with arranging holidays to ordering department specific supplies.
I was put through management training awaiting a position, often filling in for my department managers when out of business.