Hannah Dale

• Managed customer journey from lead generation to post-booking, ensuring seamless transitions.
• Responded to customer inquiries via phone, web chat, and email, demonstrating comprehensive product knowledge.
• Delivered exceptional customer service in a fast-paced environment while adhering to high standards.
• Developed a strong client database to promote repeat business and improve customer experience.
• Regularly achieving top sales results across multiple months, reflecting dedication and efficiency.

Directed all aspects of flagship store operations, enhancing efficiency and sales performance.

Achieved a sales increase of over 51% in first year as manager.

Led team to consistently deliver high performance and customer satisfaction.

Oversaw successful execution of local bike events and VIP gatherings.

Cultivated partnerships with community brands to elevate brand visibility.

Introduced innovative initiatives to enhance store appearance and customer experience.

Managed inventory control and merchandising, ensuring optimal stock levels.

Set and achieved targets, goals, and KPIs, driving overall success.

• Educated guests on fabrics, features, fit, and function of all products.
• Created exceptional guest experiences through personalised service.
• Developed strong customer relationships to tailor shopping experiences.
• Supported local community events, in-store yoga sessions, and Lululemon run events alongside ambassadors.

• Delivered exceptional, authentic customer experience through education and community events.
• Provided in-depth product knowledge while fostering community connections.
• Executed effective in-store merchandising to enhance product visibility.
• Maintained high-level customer service standards to ensure satisfaction.