Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Hannah Crowe

Oban,Argyll and Bute

Summary

Detail-oriented professional with strong communication skills and expertise in payment processing and Sage 50. Demonstrates exceptional attention to detail, ensuring accuracy and efficiency in financial operations. Committed to leveraging skills to enhance organisational success and streamline processes.

Overview

8
8
years of professional experience

Work history

VAT Clerk

Simmers & Co
Oban
05.2023 - Current
  • Processed VAT returns for clients, ensuring adherence to deadlines.
  • Maintained customer confidentiality throughout all interactions.
  • Demonstrated strong attention to detail in all tasks performed.
  • Utilised Excel competently for data management and analysis.
  • Created and dispatched letters to clients regarding outstanding fees.
  • Photocopied, scanned, and filed documents systematically by alphabetical order.
  • Fostered positive relationships with staff and customers for effective support.
  • Answered phones, responded to emails, and directed calls to appropriate departments.

Server

Nories
Oban
05.2017 - Current
  • Maximised positive customer satisfaction ratings through friendly, courteous service.
  • Ensured compliance with health and hygiene standards during food handling and restaurant cleaning.
  • Operated Instagram account, updating content as directed.
  • Designed menu using Canva to enhance presentation.
  • Processed orders and collected payments efficiently.
  • Cultivated strong working relationships with colleagues.

Waitress and Barista

Roxy's
Oban
06.2022 - 10.2022
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.

Education

Bachelor of Arts - Human Resource Management & Marketing

University of Strathclyde
Glasgow
09/2022 -

Certificate of Higher Education - Administration

Oban High School
Argyll & Bute

Certificate of Higher Education - Business Studies

Oban High School
Argyll & Bute

Certificate of Higher Education - History

Oban High School
Argyll & Bute

Certificate of Higher Education - Modern Studies

Oban High School
Argyll & Bute

Certificate of Higher Education - English

Oban High School
Argyll & Bute

Certificate of Higher Education - Maths

Oban High School
Argyll & Bute

Scottish Qualifications Certificate - Business Foundation Apprenticeship

Oban High School
Argyll & Bute

Skills

  • Communication skills
  • Attention to detail
  • Payment processing
  • Sage 50

Affiliations

  • Often I go running and attend fitness classes
  • I have a small TikTok page dedicated to Gluten Free Food to try to help others who have also been diagnosed with coeliac disease.
  • I enjoy baking for my family and friends.
  • I love to travel and visit new places so I can learn about different cultures.

Accomplishments

  • Completed a semester abroad at the University of Guelph.
  • Completed my Google fundamentals of digital marketing in January 2024.
  • Head girl of Oban High school in my final year of secondary education.
  • Awarded my level 2 Health and Hygiene which I completed outwith my working hours.

Languages

French
Elementary

Timeline

VAT Clerk

Simmers & Co
05.2023 - Current

Waitress and Barista

Roxy's
06.2022 - 10.2022

Server

Nories
05.2017 - Current

Bachelor of Arts - Human Resource Management & Marketing

University of Strathclyde
09/2022 -

Certificate of Higher Education - Administration

Oban High School

Certificate of Higher Education - Business Studies

Oban High School

Certificate of Higher Education - History

Oban High School

Certificate of Higher Education - Modern Studies

Oban High School

Certificate of Higher Education - English

Oban High School

Certificate of Higher Education - Maths

Oban High School

Scottish Qualifications Certificate - Business Foundation Apprenticeship

Oban High School

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