Hannah Cowley

During my time with Essex Police, I worked in the Contact Centre handling a range of public interactions, including 999 calls, 101 calls, and live chat enquiries. This role strengthened my ability to remain calm under pressure, communicate effectively, and support members of the public during emergency and high-pressure situations.

I returned to Boots after a four-month travel break and was welcomed back due to my previous experience as an Assistant Manager within the same store. In this role, I focused on delivering a positive customer experience while helping to organise and maintain the shop floor.

I worked at Fonzel focusing on identifying new business opportunities through researching and analysing companies and their financial priorities. I built strong relationships with prospective clients and engaged with them to discuss company products, identifying solutions best suited to their business needs.

I managed and supervised the online order department, overseeing and processing over 400 orders daily while leading a team of 15 individuals. Alongside managing my team, I worked and resolved customer issues within the shop. Whilst leading this department, we consistently ranked among the top stores nationwide for online orders, maintaining a completion rate of 99.5%.

Worked across different Flat Iron locations as both a bartender and waitress, making sure customers had a great experience from start to finish. My role involved preparing drinks, maintaining high standards, and keeping service running smoothly during busy periods. I was recognised by management for my work and trusted to train new starters and help support new restaurant openings.

Progressed from back-of-house role to supervisor, overseeing shifts and running takeaway services including Deliveroo and Uber Eats, while developing strong leadership and team management skills in a fast-paced environment