Hannah Connolly
Stratford-upon-Avon,Warwickshire
Summary
Experience in customer service and working with the public to achieve whatever goals required, as well as multitasking and handling high tempo work environments.
Attention to detail and organisation are strengths gained through consistent work, and regularly performing has added quick thinking and practical knowledge of interacting with a wide variety of people and companies to skillset
Enthusiastic, committed, dependable worker who has has previously thrived working within a team and has years of experience successfully managing a restaurant.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Musician/local artist
Local businesses
Stratford upon avon, Warwickshire
2018.06 - Current
- Interacted with guests with personable stage presence and showmanship abilities for over a decade.
- Showcased skills and abilities to impress customers and exceed their expectations.
- Managed logistics to guarantee smooth performances, including regular communication with event managers.
- Rehearsed performances to perfect live performances.
- Adapted plans to suit different locations and prevent cancellations.
- Improvised in live situations and performances in case of unforeseen events.
Manager/Front of House/Waitress
Anthony and Joanna Connolly
Stratford-upon-Avon, Warwickshire
2016.01 - Current
- Maintained clean and tidy front-of-house, including housekeeping duties, which helps boost customers first impression and guarantees a clean, safe environment for staff and guests. This includes sweeping, vacuuming, cleaning of all tables, floors, toilets and set up of the restaurant.
- Greeting up to 50 customers a night with a warm and professional manner, with built in rapport.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Handled all bookings for the restaurant through their different formats.
- Organised events and social/special occasions including local artists, parties, social clubs and events such as weddings and wakes.
- Supervising and organisation of staff and their availability and scheduling them accordingly.
- Communication with all associated companies and their deliveries/orders weekly.
Education
A-Levels - English Literature and Language, Music and Drama
Chipping Campden School
Chipping Campden 2017.09 - 2019.08
Diploma of Higher Education - Musical Theatre
London College of Music (LCM)
Warwickshire 2018.09 - 2019.07
Skills
- Attentive listener, with history of working in customer service
- Inventory stocking and checking
- Payment processing and organising
- Supply management including communication with supply companies
- Adept at computer systems
- Answering customer questions and helping calm pressurised situations
- Document filing/ filling out
- Communication skills/ problem solver
- Marketing (including social media)
- Upselling of products
- Team building/ working well with others
- Time management
Timeline
Diploma of Higher Education - Musical Theatre
London College of Music (LCM)
2018.09 - 2019.07
Musician/local artist
Local businesses
2018.06 - Current
A-Levels - English Literature and Language, Music and Drama
Chipping Campden School
2017.09 - 2019.08
Manager/Front of House/Waitress
Anthony and Joanna Connolly
2016.01 - Current