Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Hannah Colley

Birmingham

Summary

First Class Journalism graduate with expertise in broadcasting, digital content creation, and PR campaign management. Skilled in filming, editing, and producing news features, alongside crafting engaging social media content that enhances audience engagement. Strong background in public engagement and reporting on sensitive topics, supported by knowledge of media law and ethics. Proven ability to lead projects, mentor staff, and deliver results under pressure, combining creativity and technical skills across traditional and digital media.

Overview

5
5
years of professional experience

Work history

Salon Assistant

Indigo Sun
Sutton Coldfield, Birmingham
11.2021 - Current
  • Managing till operations and handling end-of-day cashing up procedures.
  • Driving sales through commission-based targets and product knowledge.
  • Providing excellent customer service in a fast-paced environment.
  • Lone working while maintaining high standards of professionalism and safety.
  • Ensuring cleanliness and hygiene across all areas of the salon.
  • Completing daily paperwork and administrative tasks accurately.
  • Acting as a key holder, responsible for opening and closing the store.
  • Promoting current offers and discounts, encouraging uptake and increasing awareness of campaigns.
  • Trained and supported new staff members, ensuring they developed the knowledge and confidence to deliver excellent customer service.
  • Managing part-time staff and creating weekly rotas, demonstrating strong planning, communication, and leadership skills.
  • Managing weekly banking processes, applying attention to detail and problem-solving skills to resolve discrepancies and maintain accurate financial reporting.

Social Media Assistant (Volunteer)

Brum Radio
Birmingham
09.2023 - 11.2023
  • Managing and creating content for Brum Radio's Instagram and Facebook pages.
  • Monitoring engagement and responding to audience interactions.
  • Attending regular in-office meetings to provide updates and contribute to team planning.
  • Supporting the development of digital campaigns to boost visibility and listener reach.

Waitress

Nandos
Sutton Coldfield, Birmingham
12.2020 - 05.2022
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Trained new waiters/ waitresses.
  • Accurately received and processed orders, ensuring dietary requirements and allergies were noted to maintain customer satisfaction.
  • Processed cash and card payments.
  • Maintained a spotlessly clean and tidy restaurant in line with Nando's regulations.
  • Identified items in stock for first use to decrease waste and profit loss.
  • Quality checked all orders before serving to customers to consistently deliver excellent standards.
  • Facilitated smooth flow of service by effectively coordinating service with other wait staff and kitchen staff.
  • Welcomed guests with a personable attitude and smile.
  • Calmly managed customer disputes and complaints in line with Nando's guidelines.

Education

Bachelor of Arts - Journalism

Birmingham City University
Birmingham
09/2021 - 05/2025

A-Levels - English Literature, History, Media Studies

Plantsbrook School
Sutton Coldfield, Birmingham
09/2019 - 05/2021

GCSEs - Maths, English Lit, English Lang, History, Business, Science, Spanish, Drama

Plantsbrook School
Sutton Coldfield
09/2014 - 07/2019

Skills

    Media and Digital:

  • Filming, presenting, and editing video/audio content for broadcast and digital platforms
  • Creating digital content for social media
  • Writing professional-standard news articles and features
  • Website creation and content publishing
  • Research, fact-checking, and ethical use of AI in journalism


    • Marketing and PR:

  • Campaign management and audience engagement
  • Social media growth strategies
  • Event promotion and content marketing


    • Professional and Transferable:

  • Confidence public engagement and interviewing
  • Handling sensitive topics with professionalism
  • Training, mentoring and supporting new staff
  • Teamwork, leadership, and staff/rota management
  • Project planning and execution
  • Problem-solving, attention to detail, and working under pressure
  • Strong communication and interpersonal skills

References

References available upon request.

Timeline

Social Media Assistant (Volunteer)

Brum Radio
09.2023 - 11.2023

Salon Assistant

Indigo Sun
11.2021 - Current

Waitress

Nandos
12.2020 - 05.2022

Bachelor of Arts - Journalism

Birmingham City University
09/2021 - 05/2025

A-Levels - English Literature, History, Media Studies

Plantsbrook School
09/2019 - 05/2021

GCSEs - Maths, English Lit, English Lang, History, Business, Science, Spanish, Drama

Plantsbrook School
09/2014 - 07/2019

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