Hannah Clucas

• Identified, engaged, and onboarded high-value Selling Partners into the Strategic Account Services (SAS) programme, signing partners representing $55M+ in combined annual Gross Merchandise Sales (GMS) over 12 months. Consistently delivered against recruitment targets, demonstrating strong commercial impact across the UK marketplace.
• Acted as a strategic advisor during pre-onboarding, helping prospective partners overcome operational, catalogue, and account health challenges to qualify for programme adoption.
• Built strong commercial relationships with senior stakeholders, positioning SAS as a key enabler of long-term marketplace growth.
• Deep-dived into seller analytics and performance metrics to develop customised business plans, demonstrating the value of Strategic Account Services and showcasing measurable business impact to prospective partners.
• Prepared detailed reports to provide insight into account performance.
• Collaborated cross-functionally with internal teams and Leadership to remove onboarding blockers and ensure a smooth transition for new partners.

Key Projects & SME Responsibilities:

• UK AMC SME (Account Management Coordination) – Led lead allocation and account assignment processes for the UK 3P team, ensuring Partner Managers had sufficient qualified leads and Account Managers were correctly assigned. Managed ad-hoc requests, resolved pipeline issues, and maintained operational alignment across the team.
• Onboarding & Billing Audit (International Teams) – Audited onboarding and billing processes with internal EU teams, implementing process improvements resulting in zero missed billing instances since adoption.
• EU LinkedIn Lead Generation SME – Acted as subject matter expert for LinkedIn-driven seller recruitment across EU teams, optimising lead generation strategy and supporting Partner Managers to convert high-potential marketplace sellers.

• Team Manager of high-performing team of Account Managers, ensuring exceptional service delivery, fostering strong client relationships to forecast, close pipeline and support team.
• Monitored team development, set performance objectives, and development of innovative business strategies to drive continuous growth and success.
• Overachieved every month through upselling, renewals and cross-selling existing business and new business acquisition. 2023 104% achievement of annual quota. 2024 predicted to exceed target with Q1 107% achievement of quarterly quota, 2024 Q2 110% achievement of quarterly quota.
• Acted as primary point of contact for international key account base of over 150 accounts, resolving issues promptly and maintaining 95% client retention rate, exceeding company expectations.
• Negotiated contracts and closed deals to secure favourable terms in line with corporate objectives.
• Collaborated cross-functionally with sales, marketing, and operations teams to optimise client satisfaction and achieve revenue targets.
• Developed and presented customised proposals and pitch presentations to address each client's unique needs and requirements.

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Built rapport with new and existing customers to boost client retention and sales KPI's.
• Oversaw portfolio of 30 SME's/Enterprise accounts to deliver top-quality services with key international accounts.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Delivered high sales performance within budget to strict deadlines and targets.