Hannah Chamberlain

• Resolved administrative issues promptly; enhanced operational efficiency as a result.
• Assisted CEO with preparation of strategic plans, contributing to company growth, arranged and managed open days held at the facility.
• Assisted CTO and Project Manager to move operations along swiftly and ensure we meet deadlines, taking on tasks that don't come specifically under my job role due to my adaptability and willingness to learn.
• Enhanced communication between departments by arranging and coordinating meetings and conferences.
• Handled confidential documents, ensuring secure information management practices were upheld.
• Liaised with stakeholders, fostering positive relationships for the company.
• Handled queries from clients professionally enhancing company's reputation.
• Provided exceptional customer service, resulting in increased client/shareholder satisfaction; being praised on my approachable, warm, friendly manor and efficiency in responding to their queries/emails quickly.

Input sales, purchase and cash transactions.

• Kept and updated digital and physical financial records.
• Prioritised administrative tasks based on tight deadlines.
• Met deadlines by managing workload independently.
• Aligned comprehensive social media strategies with brand vision, increasing target audience engagement.
• Streamlined bookkeeping processes for improved efficiency.

• Grew customer base through referrals based on customer satisfaction and results, increasing my number of clients through both word of mouth and online marketing.
• Generated innovative campaign ideas to drive audience interaction and participation.
• Communicated with Team GB regularly as I trained a british eventer, discussing KPI's and update progressions.
• Utilised social media platforms to share fitness tips, showcase success stories and promote services and trippled my business page's following on social media in 12 months.
• Created engaging text, image and video content utilising AI tools.
• Stayed current on fitness trends and research to integrate innovative techniques into training programs and took part in mentorships to enhance my education.

• Interacted with customers professionally by phone, email and in-person to deliver accurate and high quality service information.
• Handled customer complaints professionally, improving overall service quality level.
• Identified prospect needs and offered appropriate products and services.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Enhanced client trust, leading to repeat business and referrals.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Liaised with vendors, buyers and applicants to obtain feedback on the buying processes, contributing sales development and continuous improvement.