Summary
Overview
Work history
Education
Skills
Timeline
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Hannah Caroline

Whitley Bay,Tyne and Wear

Summary

Customer-focused and highly adaptable professional with experience leading teams and delivering exceptional service in fast-paced, high-pressure environments. Promoted to Front End Team Leader at B&Q, overseeing staff, resolving complex customer issues, and maintaining service excellence. Skilled in conflict resolution, communication, and remaining calm under pressure. Passionate about creating positive experiences and ensuring the comfort and safety of all individuals — skills directly transferable to an airline cabin crew role.

Overview

4
4
years of professional experience

Work history

Front End Team Leader

B&Q
North Shields, North Tyneside
08.2023 - Current
  • Promoted to leadership role, overseeing front-of-store operations and staff management.
  • Supervised shifts to ensure seamless service and operational efficiency.
  • Resolved customer concerns promptly, maintaining high satisfaction levels.
  • Handled payments, returns, and complex service situations with precision.

Holiday Club Leader

Grass Root Sports
Whitley Bay, North Tyneside
07.2022 - 08.2022
  • Delivered engaging sports activities for children aged five to eleven, ensuring safety and inclusion.
  • Managed group dynamics effectively to foster a positive environment for all participants.

Crew member

McDonald’s, Silverlink
Wallsend, North Tyneside
11.2021 - 04.2022
  • Ensured food safety by adhering to strict hygiene practices during handling.
  • Delivered efficient and friendly service in a high-volume setting.
  • Operated tills and drive-through service while upholding hygiene and safety standards.

Volunteer Leader

John Spence Tuesday Club
03.2021 - 03.2022
  • Designed and delivered sports programmes catering to young individuals with disabilities.
    Created a supportive atmosphere for diverse abilities to ensure enjoyment during sessions.

Education

Bachelor of Science - Psychology

Northumbria University
Newcastle upon Tyne
09.2024 -

Level 3 National Extended Diploma - Sport

St Thomas More Catholic Sixth Form
North Shields, North Tyneside
09.2021 - 05.2024

GCSEs -

St Thomas More Catholic High School
North Shields, North Tyneside
09.2016 - 03.2021

Skills

  • Customer service and hospitality
  • Conflict resolution and problem-solving
  • Team leadership and coordination
  • Calmness under pressure
  • Professional communication
  • Mental health first aid awareness
  • Adaptability in dynamic environments

Timeline

Bachelor of Science - Psychology

Northumbria University
09.2024 -

Front End Team Leader

B&Q
08.2023 - Current

Holiday Club Leader

Grass Root Sports
07.2022 - 08.2022

Crew member

McDonald’s, Silverlink
11.2021 - 04.2022

Level 3 National Extended Diploma - Sport

St Thomas More Catholic Sixth Form
09.2021 - 05.2024

Volunteer Leader

John Spence Tuesday Club
03.2021 - 03.2022

GCSEs -

St Thomas More Catholic High School
09.2016 - 03.2021

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Hannah Caroline