Hannah Caroline
Whitley Bay,Tyne and Wear
Summary
Customer-focused and highly adaptable professional with experience leading teams and delivering exceptional service in fast-paced, high-pressure environments. Promoted to Front End Team Leader at B&Q, overseeing staff, resolving complex customer issues, and maintaining service excellence. Skilled in conflict resolution, communication, and remaining calm under pressure. Passionate about creating positive experiences and ensuring the comfort and safety of all individuals — skills directly transferable to an airline cabin crew role.
Overview
4
4
years of professional experience
Work history
Front End Team Leader
B&Q
North Shields, North Tyneside
2023.08 - Current
- Promoted to leadership role, overseeing front-of-store operations and staff management.
- Supervised shifts to ensure seamless service and operational efficiency.
- Resolved customer concerns promptly, maintaining high satisfaction levels.
- Handled payments, returns, and complex service situations with precision.
Holiday Club Leader
Grass Root Sports
Whitley Bay, North Tyneside
2022.07 - 2022.08
- Delivered engaging sports activities for children aged five to eleven, ensuring safety and inclusion.
- Managed group dynamics effectively to foster a positive environment for all participants.
Crew member
McDonald’s, Silverlink
Wallsend, North Tyneside
2021.11 - 2022.04
- Ensured food safety by adhering to strict hygiene practices during handling.
- Delivered efficient and friendly service in a high-volume setting.
- Operated tills and drive-through service while upholding hygiene and safety standards.
Volunteer Leader
John Spence Tuesday Club
2021.03 - 2022.03
- Designed and delivered sports programmes catering to young individuals with disabilities.
Created a supportive atmosphere for diverse abilities to ensure enjoyment during sessions.
Education
Bachelor of Science - Psychology
Northumbria University
Newcastle upon Tyne 2024.09 -
Level 3 National Extended Diploma - Sport
St Thomas More Catholic Sixth Form
North Shields, North Tyneside 2021.09 - 2024.05
GCSEs -
St Thomas More Catholic High School
North Shields, North Tyneside 2016.09 - 2021.03
Skills
- Customer service and hospitality
- Conflict resolution and problem-solving
- Team leadership and coordination
- Calmness under pressure
- Professional communication
- Mental health first aid awareness
- Adaptability in dynamic environments
Timeline
Bachelor of Science - Psychology
Northumbria University
2024.09 -
Front End Team Leader
B&Q
2023.08 - Current
Holiday Club Leader
Grass Root Sports
2022.07 - 2022.08
Crew member
McDonald’s, Silverlink
2021.11 - 2022.04
Level 3 National Extended Diploma - Sport
St Thomas More Catholic Sixth Form
2021.09 - 2024.05
Volunteer Leader
John Spence Tuesday Club
2021.03 - 2022.03
GCSEs -
St Thomas More Catholic High School
2016.09 - 2021.03