Hannah Burgess
Liverpool,UK
Summary
I am a highly organised and detail-oriented professional with a strong administrative, customer service, and operations background. I am proficient in many CRM systems such as Microsoft 365, Canva, Salesforce, TransferMate, AirManual, and Class Cloud. I am skilled at multitasking and managing priorities, and I have experience working efficiently under pressure and in fast-paced environments. I am a collaborative team player with excellent written and verbal communication skills, and I have a keen eye for design and detail. I am committed to delivering exceptional customer service and producing high-quality work.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Seasonal Student Support Officer
LILA College
Liverpool, UK
06.2026 - Current
- Representing front of house and welcoming visitors and students
- Answering incoming calls, emails and enquiries with up to date product and service knowledge.
- Collecting relevant onboarding information and documents and process using CRM systems.
- Managed various administrative tasks, contributing to efficient office operations.
Customer Engagement Executive
Vita Student
Alderley Edge, UK
01.2026 - 05.2026
- Supported students with all post-booking enquiries, ensuring a smooth move-in experience.
- Answered queries and dealing with complaints and admin.
- Completed outbound calls, emails and messages to customers regarding payment related queries, including payment plans, deadlines, transaction issues.
- Liaisied with onsite teams to solve problems and complete tasks.
Seasonal Check In Assistant
Lapland UK
Macclesfield, UK
11.2025 - 12.2025
- Greeted customers at the front desk and advised on any queries.
- Assisted with stock take and general upkeep of the shop floor.
Seasonal Retail Assistant
Banff Trail Riders
Banff, Canada
05.2025 - 09.2025
- Assisted customers and helped with product enquiries in both the retail, and excursion sides of the business.
- Promoted products and advised customers on purchases using key product knowledge and personalized customer interactions in order to consistently beat the monthly sale targets.
- Created and edited engaging short videos about the products for social media to increase customer engagement.
Operations Coordinator
UKLC
Wrexham, UK
01.2023 - 04.2025
- Worked in management roles on short term residential english language courses, including:
- Inducting and training temporary team members
- Working with suppliers and guests to ensure smooth running of the programme
- Implementing safety procedures and served as a 24/7 point of contact for all guest enquiries and urgent issues.
- Completed administrative tasks using office 365 (excel, word, powerpoint) and worked with suppliers to manage logistics and organise trips.
- Developed brochure content and designed promotional materials.
- Created interactive activities for students using canva and capcut to ensure student engagement and development.
EFL Teacher / Activity Leader
UKLC
Chester, UK
08.2022 - 11.2022
- Planned and taught English lessons to international students aged 10 - 19 on short term residential courses.
- Tracked students progress and personalised lessons based on student needs and curriculum requirements.
- Guided and supervised groups of students on excursions and recreational activities.
EFL Teacher (Erasmus+ Programme)
Colegio Parque Santa Ana
Valencia, Spain
05.2022 - 06.2022
- 4 week placement with the Erasmus ‘Leaders in Language Programme’ to provide professional development for English language teachers in the UK.
- Taught and planned oral, revision and grammar based lessons to students aged 12 - 16, in line with the school curriculum and in collaboration with my mentor.
Nursery Assistant
Little Faces Day Nursery
Stockport, UK
10.2021 - 04.2022
- Supervised children aged 6 months to 4 years old, ensuring safety protocols and health and hygiene standards were always upheld.
- Created and led engaging activities to create a stimulating and nurturing environment, and to support early childhood development.
Customer Assistant
Marks and Spencer
Manchester, UK
03.2017 - 09.2021
- Processed payments and refunds, stocked shelves, and assisted with maintaining the overall appearance and organization of the store.
- Arranged new and featured products on in store displays to increase their selling potential.
- Assisted and served customers in various different departments including retail and hospitality.
Education
BA Hons - English Language - 1st Class Honours
The University of Salford
Manchester, UK 09.2018 - 06.2021
Level 5 TEFL Qualification -
i to i Teaching and Education Experts
OnlineSkills
- Computer Skills - Word, Excel, Powerpoint, Teams, canva, capcut, Photoshop, Salesforce, Transfermate, airmanual, VBT
- Collaborative worker
- Excellent time management
- Critical thinking and problem solving
- Creative and innovative
- Professional and great customer service
- Trend awareness and a strong interest in design
- Attention to detail and organisation
- Efficiency improvement
- Budgeting proficiency
Certification
Emergency First Aid Training - First Aid Skills Training North West - 2026
Languages
Italian
Elementary
References
References available upon request.
AWARDS
Specialist Safeguarding Training for Designated Safeguarding Lead - Umbrella Safeguarding
Timeline
Seasonal Student Support Officer
LILA College
06.2026 - Current
Customer Engagement Executive
Vita Student
01.2026 - 05.2026
Seasonal Check In Assistant
Lapland UK
11.2025 - 12.2025
Seasonal Retail Assistant
Banff Trail Riders
05.2025 - 09.2025
Operations Coordinator
UKLC
01.2023 - 04.2025
EFL Teacher / Activity Leader
UKLC
08.2022 - 11.2022
EFL Teacher (Erasmus+ Programme)
Colegio Parque Santa Ana
05.2022 - 06.2022
Nursery Assistant
Little Faces Day Nursery
10.2021 - 04.2022
BA Hons - English Language - 1st Class Honours
The University of Salford
09.2018 - 06.2021
Customer Assistant
Marks and Spencer
03.2017 - 09.2021
Level 5 TEFL Qualification -
i to i Teaching and Education Experts