Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Hannah Brookes

Colchester,Essex

Summary

Friendly and approachable, with knack for providing excellent customer service and ensuring guests feel welcome. Skilled in teamwork, actively supporting colleagues to achieve common goals and maintain positive work environment. Quick learner, always eager to adapt to new tasks and challenges with can-do attitude. Demonstrates reliability and punctuality in all responsibilities.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's
Colchester, Essex
07.2024 - 07.2025
  • Provided high-level customer service by going the extra mile to identify and cater to customer needs.
  • Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
  • Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
  • Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
  • Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
  • Implemented time-management skills to handle multiple tasks efficiently during busy periods.
  • Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
  • Executed thorough cleaning and serving tasks in a fast-paced environment.
  • Worked within a variety of kitchen stations, including food prep, cooking and dishwashing.

Education

NVQ Level 3 - Drama

Sixth Form College
Colchester
01-2026

Nursing - Mental Health Nursing

University of Suffolk
Ipswich
01-2026

NVQ Level 3 - Health and Social Care

Colchester Institute
Colchester
01-2025

GCSEs -

Philip Morant School
Colchester
01-2024

Skills

  • Customer service
  • Teamwork
  • Time management
  • Organisational skills
  • Conflict resolution
  • Friendly disposition
  • Passionate about health and wellness

Interests

  • Dance
  • Mai thai
  • Travelling
  • Reading
  • Arts and crafts

Timeline

Crew Member

McDonald's
07.2024 - 07.2025

NVQ Level 3 - Drama

Sixth Form College

Nursing - Mental Health Nursing

University of Suffolk

NVQ Level 3 - Health and Social Care

Colchester Institute

GCSEs -

Philip Morant School
Hannah Brookes