Hannah Briggs

Internal Promotion to Health and Wellbeing Coach

• Assist patients with non-clinical weight management strategies.
• Teaching and supporting patients to understand and manage their own conditions.
• Assist patients in managing diet and lifestyle for better long-term condition support.
• Run clinic sessions with patients to support them to use knowledge, skills and improve their confidence to manage their own health and wellbeing.
• Helping patients to overcome perceived barriers to progression with their weight, diet, exercise and sleep.
• Empowering patients to set goals and take action towards a healthier lifestyle.
• Support patients with long term conditions.
• Continuing to perform all Care Coordinator duties alongside these additional responsibilities.

• Supported patients to remain at home and maintain their independence for as long as possible.
• Coordinated additional care from external agencies when needed, ensuring timely and appropriate support.
• Maintained accurate and up-to-date clinical records in line with best practice.
• Managed referrals from GPs, nurses, and other healthcare professionals within the practice.
• Oversaw care in two residential homes, organising regular GP rounds and preparing triage lists.
• Engaged in Advance Care Planning discussions with patients and completed ReSPECT forms where appropriate.
• Carried out memory assessments to assist with diagnosis and care planning.
• Followed care pathways for the management of long-term conditions, supporting continuity and quality of care.
• Contacted patients following hospital discharge to review their needs and ensure care was in place.
• Demonstrated empathy, good listening skills, and effective communication when working with patients, families, and other care providers.
• Built strong, trusting relationships with patients and their families, offering both emotional support and guidance.
• Worked collaboratively with the palliative care team to deliver person-centred, compassionate end-of-life care.

Internal promotion to Planning Team Manager

• Overseeing the day-to-day activities and workload of the Planning team,
• Ensuring adequate cover is in place for staff absences and holidays,
• Educating other departments on Planning Information,
• Managing large-scale projects,
• Liaising with arboriculturists, ecologists, planning officers, and other specialist roles,
• Completing staff reviews,
• Supporting the team on a daily basis,
• Producing technical drawings using AutoCAD
• Providing regular training,
• Project managing an Annex orders.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Build and maintained relationships with team, increasing motivation and team spirit.
• Conducted regular appraisals and performance reviews, highlighting training and development opportunities.
• Completed probationary reviews according to company policy.
• Coordinated smooth onboarding for new staff with related training and documentation.
• Achieved management objectives, consistently hitting deadlines and performance targets.

Internal promotion to Customer Care Planning Advisor

• Completing all relevant supporting documents to submit with the application
• Liaising with councils and case officers to discuss each specific case
• Liaising with arboriculturists, ecologists, planning officers and other specialist roles
• Producing technical drawings using AutoCAD
• Completing the full application on the planning portal
• Building good professional relationships with customers to ensure the best customer care
• Use of Outlook, Microsoft Office and Notion

• Building good professional relationships with customers to ensure the best customer care
• Responding to customer queries and managing their orders
• Responding to the required workload
• Liaising with other team members within the company
• Use of Outlook, Microsoft Office and Notion
• Used virtual communication methods to contact customers, including live chat, email, phone and occasional post.

• Administering medication
• Managing the company on weekends and evenings
• Managing the team and organising visits
• Completing physical, physiological and mobility assessments for new patients
• Carrying out medication reviews
• Carrying out staff reviews
• Organising daily work and visit plans
• Providing clear reports on the patients and their current condition
• Assisting patients with all aspects of health care
• Liaising with other HCP to provide the best possible care for my patients
• Writing care plans
• Hospital assessments
• End of life care

• Self managing individual caseload of patients
• Managing symptoms of patients with life limiting illnesses such a terminal cancer
• Liaising with other HCP to provide the best possible care for my patients
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care
• Assisting patients with support visits to check general condition
• Assisting patients with all aspects of health care
• Providing patients and their families with respite visits
• Working with the nursing team to provide support for the nurses where required
• Communicating between the nursing team
• Providing clear reports on the patients and their current condition
• Inducting new staff
• Providing support for new staff with carrying out care certificate training
• Organising daily work and visit plans
• Carrying out monthly audits
• General administration duties.
• Use of Outlook, Microsoft Office and InfoFlex
• Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.

• Leading a team daily and providing the team with instructions, guidance, and advice,
• Assisting residents with all aspects of health care,
• Communicating between different aspects of the home delivering information that is relevant to that area of the home,
• Working with the Nursing team assisting with care plans, blood pressures, pulses, temperatures, and weights,
• Delivering clear, concise handovers to new shift team,
• A key worker to a specific resident providing support and help to them and their families.
• Served meals efficiently, assisting patients with additional needs in feeding themselves.
• Monitored patient condition and progress, alerting senior staff to signs of deterioration.
• Thoroughly sterilised medical equipment and associated items to minimise infection and contamination.
• Undertook patient observations and recorded them appropriately in line with NMC standards.
• Washed and dressed patients with care and respect, maintaining optimised dignity and comfort.
• Stripped and made beds for patient arrivals, ensuring spotless levels of cleanliness.
• Supported doctors during examinations and procedures in clinics.

• Assisting the chef with preparing meals
• Serving meals
• Communicating with the residents
• Removed waste and inadequate food items regularly to keep work spaces neat and clean.
• Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
• Monitored temperatures in refrigerators, freezers and warming lamps.
• Used kitchen equipment according to manufacturer's instructions and company safety protocols.
• Kept all utensils, dishes and glasses clean and ready for residents to use.
• Maintained cleanliness and organisation of kitchen stations and storage areas.
• Followed all rules and regulations related to safe food handling, preparation and storage.

• Serving customers
• Maintaining customer satisfaction
• Managing busy times
• Stocking the shelves
• Cleaning duties.

• Running of the restaurant
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
• Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Greeted new customers, answered initial questions and took drink orders.
• Processed cash and card payments
• Maintained safe hygiene and food handling standards for full compliance.
• Answered phones politely and promptly while accurately recording and confirming reservations.