Summary
Overview
Work history
Education
Skills
Websites
Affiliations
References
Timeline
Generic

Hannah B. Foulkes

Cheltenham,Gloucestershire

Summary

Highly organised and proactive professional with a strong background in administrative support, client management, and operations. Skilled in prioritising tasks, managing multiple deadlines, and maintaining accuracy under pressure. Renowned for exceptional communication, problem-solving, and relationship-building abilities across all levels of an organisation. Brings strategic planning and project coordination expertise, paired with advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).


I am looking to move into a position that blends my strengths in administration and account management with more operational responsibility. I want to contribute to a dynamic team where I can be involved in the bigger picture, take on more strategic and process-driven tasks, and support leaders not just administratively but in operational decision-making and team coordination. I’m excited by roles where I can streamline operations, problem-solve, and act as a reliable right hand to decision-makers

Overview

23
23
years of professional experience

Work history

Key Account Manager

Intamarque Limited
Ashchurch, Tewkesbury
03.2016 - 07.2025
  • Managing a portfolio of 100+ key accounts while providing administrative support to senior leadership.
  • Strong interpersonal skills, building trust and reliability. Flexible, approachable and adaptable enabling me to develop relations with a diverse range of individuals.
  • Secured long-term customer loyalty with excellent service and understanding of client needs.
  • Strong numerary skills and ability to negotiate pricing within agreed parameters of sales margins and budgets.
  • Proven track record to be high achieving, exceeding personal monthly targets throughout employment as well as contributing to the overall business goals. E.g. Monthly target £470,000 (Yearly £5.5m) YOY exceeding targets by over 50%.
  • Coordinating internal and external meetings, preparing agendas and supporting documentation. Additional meetings and visits overseas to see customer or suppliers, including planning schedules, agendas planning and preparation of all other marketing ahead of time.
  • Developed efficient systems for managing correspondence, scheduling, and improving workflow processes.
  • Conducted regular business reviews, identified areas for improvement. Identified new business opportunities and increased lead generation to grow profits. Using data analysis to recognize areas of growth to create new opportunities.
  • Delivered exceptional service under tight deadlines, demonstrating flexibility and adaptability in a fast-paced environment.
  • Problem solving and using information to analyze a problem to find a solution using a creative mindset to provide solutions using information analysis.
  • Digital marketing, designing show stands, leaflets social posts and sales brochures.
  • Provided first-class client services, from onboarding to daily account management. Strengthened key client relationships by developing tailored account strategies.

Sales Support Executive (Promoted to Sales Support Team Leader)

Intamarque Limited
Ashchurch, Tewkesbury
03.2015 - 03.2016
  • Responsible for leading a team of 5 sales support members.
  • Assist with customer communications, administrative tasks, and project leadership.
  • Fostered positive employee relationships through communication, training and coaching.
  • Delegate tasks effectively, considering the abilities and strengths of each team member.
  • Foster a sense of ownership and accountability within the team.
  • Define and clarify roles and responsibilities to improve collaboration and efficiency.
  • Supporting senior management with reporting, data analysis and streamlining processes.
  • Assisting with event planning, exhibition show planning, diary management and travel planning.
  • Act as a key point of contact for customers, building strong relationships and ensuring satisfaction.
  • Creative and proactive in problem-solving, consistently using initiative to address challenges. Implementing practical strategies that drive efficiency, optimized processes and delivers improvements. Identifying potential issues early on by tracking information and using data, minimizes risk chances, increases customer satisfaction and gains better results.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Streamlined workflow for a more efficient process.

Area Housing Management Assistant

Cheltenham Homes (Borough Council)
01.2010 - 03.2015
  • Scheduling and attending internal meetings, preparing comprehensive minutes and reports.
  • Scheduling and attending home visits, assessment and reporting.
  • Acted as the primary contact for clients, resolving inquiries efficiently.
  • Maintained confidentiality and managed sensitive information with professionalism.
  • Managed administrative correspondence, including emails, letters, and phone calls, ensuring timely responses and professionalism.
  • Assisted in budgeting procedures to ensure cost-effective operations.
  • Kept up-to-date records, promoting accurate tracking of projects.
  • Simplified report creation process, enabling quick access to vital data.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Accounts Assistant

Horsley's Management Co.
09.2002 - 12.2009
  • Supported leadership with schedule management and office administration tasks.
  • Managed financial records, ensuring accurate and timely reporting.
  • Organising payments to suppliers.
  • Monitored account activity, detected discrepancies promptly.
  • Facilitated internal audits through organised documentation management.
  • Assisted in budget preparation, helped control expenditure.
  • Input sales, purchase and cash transactions.
  • Completed daily and monthly bank reconciliations and noted any discrepancies.

Education

GNVQ - Health & Social Care

Balcarras
Cheltenham, Gloucestershire

AS Level - Business Studies

Balcarras Sixth Form Centre
Cheltenham, Gloucestershire

GCSEs - 8 GCSEs at grades A-C

Balcarras Senior School
Cheltenham, Gloucestershire

Skills

  • Client relationship management
  • Pricing negotiation
  • Event planning
  • Administrative support
  • Problem solving
  • Process improvement
  • Strategic planning
  • Decision making
  • Goal orientation
  • People management
  • Networking skills
  • Time management
  • Communication skills
  • Cultural awareness
  • Relationship building
  • Product expertise
  • Interpersonal communication
  • Team leadership
  • Lead generation
  • Cross-functional collaboration
  • Calendar management
  • Meeting coordination
  • Budget oversight

Affiliations

Outside of work, I enjoy hiking and exploring nature, which helps me stay focused and energized. I have a passion for planning trips and organising itineraries, combining creativity with attention to detail. I also enjoy hands-on projects and making things from scratch, which reflects my problem-solving mindset and appreciation for process and outcomes. Keeping things tidy and organised — whether at home or in a work environment — is something I value, as it supports clarity, efficiency, and peace of mind.

References

References available upon request.

Timeline

Key Account Manager

Intamarque Limited
03.2016 - 07.2025

Sales Support Executive (Promoted to Sales Support Team Leader)

Intamarque Limited
03.2015 - 03.2016

Area Housing Management Assistant

Cheltenham Homes (Borough Council)
01.2010 - 03.2015

Accounts Assistant

Horsley's Management Co.
09.2002 - 12.2009

GNVQ - Health & Social Care

Balcarras

AS Level - Business Studies

Balcarras Sixth Form Centre

GCSEs - 8 GCSEs at grades A-C

Balcarras Senior School

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Hannah B. Foulkes