Hannah Beasley
Prenton,Wirral
Summary
Polite and professional person with strong communication and multitasking skills. I always arrive to work early, and before my shift is due to start to make sure i am prepared to begin on time. Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings.
Proactive and adaptable to meet changing team needs.
Reliable and dedicated professional with a knack for communication and problem-solving, ready to excel as Client Services Assistant. Demonstrated strengths in customer service and administrative support, combining attention to detail and interpersonal skills to foster positive client relationships. Committed to improving client satisfaction and contributing to organisational success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Client Service Assistant
University of Liverpool
Neston, Cheshire
2022.11 - Current
- Managed daily administrative tasks, enabling smoother workflow in the office.
- Improved customer satisfaction by addressing and resolving client queries promptly.
- Developed professional relationships not just with clients but also internally within various teams – aiding seamless coordination and teamwork.
- Multi-tasked to keep client service levels at optimal capacity at peak times.
- Liaised with various departments, improving internal communication flow.
- Managed front desk duties, ensuring smooth operations.
- Answered and helped resolve enquiries from clients, referring vets and the general public.
- Reduced waiting times for clients at reception by assisting them promptly.
- Prioritised tasks to maintain reliable service throughout busy times.
- Took and communicated messages to minimise interruptions to staff workflows.
- Wrote professional tasks and emails for internal and external communication.
- Answered the phone efficiently to deal with clients' queries.
Nursery Practitioner Apprentice
Busy Nought To Fives
Gayton, England
2024.02 - 2026.05
- Promoted inclusivity within the classroom using diverse teaching materials and practices.
- Managed child behaviour effectively resulting in harmonious learning environments.
- Provided support during meal times, encouraging balanced diets for better health.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Developed trusting relationships with children, parents and staff.
- Assisted infants with nappy changes, ensuring comfort and hygiene during care routines. and baby feeding while keeping detailed log sheets.
- Oversaw key group of children and kept detailed progress observations.
- Designed educational activities for young children in line with the Early Years Foundation Stage (EYFS) curriculum.
- Updated online learning journals with excellent systems knowledge.
- Boosted literacy and numeracy attainment using innovative games and exercises.
- Reported children's development and progress to parents and caregivers.
- Made phone calls throughout the day to communicate with parents about the children's needs.
- Completed daily, weekly and monthly observations on children, ensuring all paperwork was completed accurately and professionally.
- While working at the nursery, I also completed my apprenticeship, attending online training sessions and completing a variety of tasks to expand my knowledge and gain my qualification.
Nursery Practitioner Apprentice
Jack and Jill Day Nursery
Prenton, Wirral
2022.12 - 2024.02
- Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
- Promoted emotional and social development of children, encouraging learning through play and sensory activities.
- Encouraged physical fitness and well-being through outdoor activities.
- Developed trusting relationships with children, parents and staff.
- Oversaw key group of children and kept detailed progress observations.
- Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
- Submitted written reports to parents detailing progress and development of children.
- Handled nappy changes and baby feeding while keeping detailed log sheets.
- Supervised and supported children during meal times with strict attention to detail to mitigate risks.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Attended regular training opportunities to expand professional knowledge and further career progression.
- Updated online learning journals with excellent systems knowledge.
- Spoke to parents about issues with children and kept them updated on their development
- Completed all necessary paperwork for children
- Answered the phone and spoke to parents and prospective parents on the phone
Shop Assistant
The Fish Bowl
Birkenhead, Merseyside
2021.09 - 2022.10
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
- Greeted every customer warmly, promoting a friendly atmosphere.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Demonstrated products to highlight features and benefits.
- Answered product queries, providing detailed information.
- Spoke to customers both in person and over the phone, addressing their needs.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Collaborated with team members to maintain service quality during peak periods.
- Coordinated with management on shop floor layouts and visual merchandising to optimise customer experience.
- Operated cash registers with accuracy and processed cash and card transactions.
- Handled cash register efficiently, ensuring accurate transactions.
- Updated product labels and promotional pricing to enhance clarity and appeal.
Education
GCSEs - GCSE Subjects
Woodchurch High School
Wirral, WRLapprenticeship - childcare
Real Skills Apprenticeships
Wirral 2024.03 - 2026.02
Emergency First Aid at Work - First Aid
Manchester First Aid Training
England 2025.09 - 2025.09
Skills
- Dealing with and assisting members of the public both in person and over the phone
- Effective communicator
- Quick to learn new skills
- Speaking to other people and engaging them in activities
- Able to work with colleagues, assisting them with their duties and asking for assistance when needed
- Team player
- Empathy towards children's needs
- Building trust with children
- Being patient and allowing other people to take the time they need to do certain tasks
- Nurturing personality
Personal Information
Timeline
Emergency First Aid at Work - First Aid
Manchester First Aid Training
2025.09 - 2025.09
apprenticeship - childcare
Real Skills Apprenticeships
2024.03 - 2026.02
Nursery Practitioner Apprentice
Busy Nought To Fives
2024.02 - 2026.05
Nursery Practitioner Apprentice
Jack and Jill Day Nursery
2022.12 - 2024.02
Client Service Assistant
University of Liverpool
2022.11 - Current
Shop Assistant
The Fish Bowl
2021.09 - 2022.10
GCSEs - GCSE Subjects
Woodchurch High School