Hannah Barnes
Pershore
Summary
Resourceful Office and Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Office & Operations Manager
Flora & Curl
Remote
2021.11 - 2026.02
- Managing and coordinating the calendar for the CEO
- Supported the business owner in managing daily responsibilities
- Planned and organised company events for remote team, managing travel arrangements, liaising with venues, and overseeing event budget to deliver successful experiences
- Coordinating the onboarding process for new employees and managing the off-boarding of departing staff members
- Address management and employee relations matters, resolving complaints and conflicts professionally and empathetically to maintain a positive workplace environment
- Ensuring the legal compliance of HR documents, policies, and procedures
- Developing and ensuring the compliance of company policies and procedures with relevant employment laws
- Overseeing and processing all company payments, including manufacturer invoices and expenses, ensuring timely and accurate processing
- Managing the company's bank accounts, credit cards, and invoice financing facilities
- Monitoring cash flow projections and updating the cash flow forecast accordingly
- Tracking and managing projects and tasks using Taskade
- Conduct research, proofread, and format company documents to ensure clarity and professionalism
- Ensure effective administration of credit policies for retail partners to facilitate smooth transactions.
- Facilitate collaboration among team members by providing necessary assistance.
Design Services Administrator
Karndean Designflooring
Evesham
2021.01 - 2021.11
- Acted as primary point of contact for design services team, addressing and resolving inquiries from other departments
- Coordinated scheduling of tasks for art workers to ensure timely project delivery
- Receiving and evaluating job briefs, ensuring they are approved and ready for scheduling with the art workers
- Implemented a new workflow management system for global team, managing roll-out across departments and regions to streamline processes
- Preparing and distributing regularly scheduled reports to regional colleagues on a weekly basis
- Organised and maintained an efficient filing system for emails and documents
Office Manager & PA
Galaxy World
Stratford-upon-Avon
2020.08 - 2020.11
- Manage the efficient running of the office
- Processing payroll utilising MoorePay software
- Assisted the business owner with personal and professional tasks
- Handled customer enquiries and resolved order-related concerns to maintain service quality
- Managed company eBay account, addressing customer queries to enhance satisfaction
- Conducting weekly stock takes of inventory in the warehouse
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Maintained clean and organised workspace through regular upkeep activities.
- Resolved customer queries promptly for improved client satisfaction.
Office Manager & PA
The Bar Company
Cheltenham
2019.04 - 2020.07
- Assisted General Manager in completing weekly stock takes, ensuring accurate inventory management
- Preparing and managing the weekly staff rota
- Assisted General Manager in completing weekly stock takes, ensuring accurate inventory management
- Overseeing the maintenance of both bars, ensuring that all repair work was accurately logged and scheduled in a timely manner
- Coordinating with external designers for the creation of new menu and poster designs for the bars
- Conducting competitor research and compiling the findings into a detailed report for presentation to the business owners
- Assisted the business owners with various personal and professional errands.
Executive Assistant to CEO
ZenithAAG
Alcester
2016.08 - 2019.03
- Managed business owner's diary and schedule, optimising time for meetings and commitments
- Arranging national and international travel and accommodation for the business owner
- Liaising with high-net-worth individuals and international investors on behalf of the business owner
- Coordinating various investment projects in collaboration with the business owner
- Drafted and dictated emails and documents for business owner, ensuring clear communication and timely responses
- Preparing and distributing meeting agendas and minutes
- Prepared project presentations for business owner, facilitating effective engagement with potential investors
- Overseeing the day-to-day operations of the office, ensuring it is maintained in an organised and tidy manner
- Managing and updating company policies
PA & Administrator
DepotNet
Henley-in-Arden
2015.09 - 2016.08
- Serving as the primary point of contact for clients, screening calls and emails, and directing them to the appropriate individual
- Organised and scheduled meetings for business owner to facilitate effective communication
- Preparing and distributing meeting agendas and minutes
- Managed daily office operations to ensure smooth functioning
- Coordinated national travel and accommodation for business owner to optimise travel efficiency
- Facilitated smooth office operations by maintaining office supplies inventory.
Education
GCSE's - Maths, English, Science, French, Art and History
Henley-in-Arden High School
Henley-in-Arden 2005.09 - 2010.05
BTEC National Diploma - Art & Design
Stratford-upon-Avon College
Stratford-upon-Avon 2010.09 - 2012.06
Skills
- Xero
- Financial reporting
- Microsoft Office
- Google G-suite
- Canva
- Organisation
- Time Management
- Problem Solving
- Communication
- Building operational procedures
- Forecasting
- Budgeting oversight
- Email management
Certification
- Open Study College - QLS Level 3 - Personal Assistant
Accomplishments
- Event Planning: Organising successful in person team events throughout the year for a remote team.
- Policy Development: Developing new company policies to align with the company's mission and to support employee growth, development and engagement.
- Accounts Organisation: Created a more effective workflow to manage company accounts.
Affiliations
- Reading
- Tennis
- Swimming
- Baking
Languages
English
Native
References
References available upon request.
Timeline
Office & Operations Manager
Flora & Curl
2021.11 - 2026.02
Design Services Administrator
Karndean Designflooring
2021.01 - 2021.11
Office Manager & PA
Galaxy World
2020.08 - 2020.11
Office Manager & PA
The Bar Company
2019.04 - 2020.07
Executive Assistant to CEO
ZenithAAG
2016.08 - 2019.03
PA & Administrator
DepotNet
2015.09 - 2016.08
BTEC National Diploma - Art & Design
Stratford-upon-Avon College
2010.09 - 2012.06
GCSE's - Maths, English, Science, French, Art and History
Henley-in-Arden High School
2005.09 - 2010.05