Hannah Auld
London
Summary
Experienced bartender and customer support specialist with a proven track record in high-volume service environments. Demonstrates strong organisational skills, time management, and proficiency in digital scheduling systems, Microsoft Office, and Google Workspace. Notable for delivering superior customer service and resolving issues efficiently in fast-paced settings.
Overview
9
9
years of professional experience
Work history
Bartender/Supervisor
Market Place Leicester Square
London
2025.12 - 2026.03
- Delivered efficient bar service in a busy London establishment.
- Prepared cocktails and drinks accurately to ensure customer satisfaction.
- Assisted team members in maintaining a clean and organised bar area.
- Restocked supplies for quick access and prompt service to patrons.
- Conducted regular inspections to ensure adherence to health and safety regulations.
- Supported training of new staff to uphold service quality standards.
- Assisted in the recruitment process for hiring quality staff members.
Customer service assistant
Co-op Food
Sutton on Trent
2025.07 - 2025.11
- Provided customer service support in busy environments, facilitating efficient transaction processing.
- Assisted with resolving customer concerns effectively, leading to enhanced satisfaction during peak times.
- Worked collaboratively with team members to meet operational targets during shifts.
Musical Director / Production Management
King’s Musical Theatre Society
2024.09 - 2024.12
- Assisted in coordinating schedules and supporting communication among large teams during musical productions.
- Aided in managing complex event logistics effectively, providing leadership experience.
- Contributed strong organisational skills and teamwork in high-pressure environments applicable to hospitality.
Bartender/ Front of House Staff
Market Tavern
Mayfair
2023.05 - 2024.09
- Worked closely with other team members to ensure smooth service and a positive atmosphere.
Waitress
The Plough, Norwell
2017.06 - 2018.05
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
Education
Bachelors - Music
King's College London
LondonA levels - English Literature, Psychology, Music, Math's
Southwell Minster School
NottinghamSkills
- Customer service in fast-paced environments
- Cocktail and mixology knowledge
- Cash handling and till operation
- Pressure management
- Order taking and bar service
- Fire marshal certification
- Level 3 first aid certification (03/12/2025)
- Level 3 food hygiene certification
- Level 3 health and safety in the workplace certification for supervisors
- Level 3 award in Licensing Law/ Alcohol retailing
- Communication and teamwork skills
- Cleaning and organisation
- Problem-solving and complaint resolution
- Adaptability and quick learning
Highlights
- Selected for specialist training at the Royal Academy of Music in musical theatre singing by James Spilling.
- Extensive orchestral and choral experience.
- Knowledge in sound system management and studio recording experience.
- Completed a three-week intensive course in Musical Theatre at Mountview.
- My musical instruments include grade 8 piano, grade 8 singing, grade 6 clarinet, grade 6 violin.
- Experience with Sibelius, Musescore, Logic Pro, Reaper and other music notation/DAWs.
- Strong ability to sight-read and adapt quickly to new music.
- Basic knowledge of digital distribution platforms and the importance of streaming analytics.
Timeline
Bartender/Supervisor
Market Place Leicester Square
2025.12 - 2026.03
Customer service assistant
Co-op Food
2025.07 - 2025.11
Musical Director / Production Management
King’s Musical Theatre Society
2024.09 - 2024.12
Bartender/ Front of House Staff
Market Tavern
2023.05 - 2024.09
Waitress
The Plough, Norwell
2017.06 - 2018.05
A levels - English Literature, Psychology, Music, Math's
Southwell Minster School
Bachelors - Music
King's College London