Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Accomplishments
Timeline
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HANNAH ALLEN

Coventry

Summary

Dedicated professional with a strong focus on leadership and customer satisfaction. Proven ability in team building, effective time management, and maintaining store cleanliness. Recognised for excellent communication skills, punctuality, and hardworking nature. Skilled in upselling and key holder responsibilities. Committed to driving success through a customer-focused approach and continuous improvement.

Overview

6
6
years of professional experience

Work history

General Assistant

Caldwell Hardware
Coventry
07.2019 - 07.2019
  • Customised products to meet user specifications improving customer experience. Organised products and letters to reach the correct people, to make sure all customers got their desired questions solved or products right.
  • Assisted employee payroll processes by tracking attendance logs and expense monitoring. I worked with HR and tracked any incoming deliveries on a spreadsheet and kept track on how much stock we have of each product.
  • Utilised practical communications skills to maintain and build positive client relationships. In my time of working at Caldwell Hardware, I supported and worked at each station and job hierarchy and built a good relationship with all my colleagues.
  • I worked with heavy machinery and handled this with great care and followed all procedures, this was to make window parts.
  • Faxed all queries correctly and sorted between any spam letters and organised the stock/uniform cupboard.

Retail Assistant

Sports Direct
Coventry
10.2021 - 06.2022
  • Worked to ensure a positive and efficient customer experience.
  • Maintained visual displays and accessories to attract customers.
  • Maintained up-to-date knowledge of all retail promotions.
  • Dispersed of any arguments or disputes in a professional manner.
  • Preserved a sanitary work-station and shop floor regularly.
  • Assisted in closing down the shop, involving organising tags and hangers and transporting them upstairs, make the tills clean and ready for the next day and help take cash drawers out.
  • Handled large amounts of money daily and gave correct change swiftly every time.
  • Created a healthy relationship with colleagues and managers to make my time there and theirs enjoyable whilst being professional.
  • Socially equipped to make the customers experience here as optimal and stress-free as possible.

Retail Assistant

Snappy Snaps
Coventry
06.2022 - Current
  • Maintained clean shop floor, promoting a welcoming environment.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Handled transactions, maintaining accurate till records.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Built lasting relationships with clients through customer service interactions.
  • Allocated keyholder responsibilities including opening and closing the shop
  • Answered phone calls politely, facilitating customer service excellence.
  • Operated various types of heat presses, showcasing sensibility and safety.
  • Utilised Photoshop to create design drafts for client approval, leading to increased customer satisfaction.
  • Adjusted image sizes using Photoshop, achieved desired print results.
  • Preserved old or damaged photos through careful restoration techniques, adding value to services offered.
  • Prepared mock-ups using Photoshop for client approval before finalising designs.
  • Followed strict government guidelines regarding passport photo requirements enhancing compliance rates.
  • Advised applicants on visa and passport requirements, copying documents needed for application.

Education

GCSE's -

Bluecoat CofE Music Academy
Coventry
09/2015 - 07/2020

Level 3 National Diploma - Photography

Coventry City College
09/2020 - 06/2022

Skills

Leadership

  • Customer-focused
  • Team building
  • Punctual
  • Communication Skills
  • Upselling
  • Hardworking
  • Effective time management
  • Store cleanliness maintenance
  • Key holder

Custom

RBC Soundlab Member, RBC Soundlab, Coventry, 02/01/19, Present, I work alongside 'Soundlab Cov' and 'The Royal Birmingham Conservatoire' every Saturday in a scheme/club made to enhance kids between the ages of 9-18. I have been part of this musical community for three years and have had many amazing opportunities from them. I have worked with bands Soundlab have managed and have had the chance to record music videos and songs in studios and professional environments. This has been a fantastic time with them and I think any skills around leadership and team working can be used in any upcoming job roles.

Affiliations

  • Music
  • Photography
  • Reading

Accomplishments

  • Duke of Edinburgh Bronze

Timeline

Retail Assistant

Snappy Snaps
06.2022 - Current

Retail Assistant

Sports Direct
10.2021 - 06.2022

General Assistant

Caldwell Hardware
07.2019 - 07.2019

GCSE's -

Bluecoat CofE Music Academy
09/2015 - 07/2020

Level 3 National Diploma - Photography

Coventry City College
09/2020 - 06/2022

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HANNAH ALLEN