Hannah Allen

As a taekwondo coach volunteer, I developed strong leadership, communication, and organisational skills while training individuals of varying ages and skill levels. I created and delivered personalised lesson plans, fostering discipline and motivation for my students. My ability to build rapport and engage with students helped build retention, while using my skills with managing group dynamics and addressing students individual needs. I consistently demonstrated problem solving abilities while ensuring the classes were effective and safe classes.

As a bartender, I developed strong communication and customer service skills by interacting with a wide range of people and and managing stressful situations. I became good at listening to customer need, solving problems quickly, while handling intense situations in a calm and professional way. In a fast passed environment I learned to stay organised and pay attention to details, whether it was managing orders or keeping track of customer requests .

At Costa Coffee, I developed a strong ability to connect with customers, many of which were regulars, so I would quickly learn their preferences. This helped me to provide a personalised service, ensuring a consistently positive experience that encouraged loyalty and repeat visits. I became skilled at working in a fast-paced environment, staying calm under pressure while juggling multiple tasks. Whether preparing orders, handling payment, or maintaining product availability,I consistently focused on delivering quality and efficacy. Through close teamwork, I learned the importance of clear communications and collaborations to ensure a smooth work environment. I also handled customer concerns with patience and professionalism, resolving issues effectively and turning challenges into an overall positive experience.