Hannah Doherty

• Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
• Coordinated with sales and production teams to ensure accurate forecasting of manufacture and delivery schedules to allow efficient allocation of fitting teams and vehicles.
• Established clear communication channels between departments for seamless coordination during peak periods or unexpected challenges.
• Optimized delivery routes with route planning software, resulting in reduced transportation costs.
• Prioritized and rearranged tasks to meet changing demands of customers.
• Worked closely with colleagues, customers, and business partners to resolve problems and build strong working relationships.
• Reviewed orders, production schedules, floor plans and site requirements, and assigned delivery sequences and shipping dates across the UK.
• Planning schedules to meet lead time and customer demands, whilst allocating team and vehicle availability to meet delivery requirements.
• Ensured continuous clear communication with end users regarding delays, delivery confirmations, queries and complaints to continue developing and maintaining positive customer relationships and experience.
• Developed a strong ability to multitask in the management of emails, calls from customers and colleagues, and completion of daily tasks set within my workload.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment whilst working across various aspects of the hotel during housekeeping, bistro and bar shifts.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships with both my colleagues and senior staff.

Working within an international team of colleagues in a fast paced environment to provide continuous excellent service to local residents, visitors to the town, and FIFO workers residing in the hotel / motel; ensuring all areas of the hotel were kept clean and tidy during housekeeping shifts (this included the bar area, bistro, breakfast room, bathrooms and all hotel / motel rooms - laundry was also completed daily for the workers staying on site); pizza making; taking accurate orders for food and drinks in a friendly, efficient manner; providing kitchen support to ensure all plates and cutlery were cleaned and restocked in a timely manner throughout busy service hours; developed and maintained courteous and effective working relationships with both my colleagues and senior staff; demonstrated respect, friendliness and willingness to help wherever needed;

• Provided high levels of customer service ensuring positive customer experiences for every guest; working large and busy events throughout the year; responsible for the opening and closing of shifts, alongside completing daily banking during the close down process; maintained cleanliness and organisation within the bar, kitchen and stock rooms during every shift; ensured stock levels were always monitored whilst reporting any inventory needs to the management; trusted to operate the pub and make management decisions on staff and inventory when management were away

• Responsible for over 100 customer accounts including the NHS, Education & Universities, Police, Fire & Rescue, and Government councils across the UK; managed incoming calls throughout the day including transferring to the relevant department when needed; working with area managers across the country on larger orders and projects to ensure a smooth process from initial point of contact through to project completion; assisted in the training of new staff within the Customer Care / Sales department; worked closely with customers to address queries and concerns (both over the phone or via email), supported my line manager during the implementation of new order processing systems; processing small and large scale orders for office furniture and accessories whilst ensuring compatibility of products, fabric selections and accessories would work successfully upon installation; liaising with other departments to understand the process of production throughout purchasing, operations, logistics and manufacture; provided the reception team with assistance in answering calls and emails, booking in meetings, signing in visitors and greeting guests upon arrival; keeping stationary, wood samples and fabric swatches stocked; organising post room / franking machine

• Working within a team environment providing customer service; responsible for taking customer drink and food orders; ensuring prompt and accurate delivery of orders; ensure working area remains presentable at all times; working at large functions and events; providing additional support to kitchen team for event catering; till management including set-up, cashing up and balancing at the end of a shift; stock management; conducting ID checks to ensure all patrons are of legal age; ensuring clean and tidy bar, toilets and kitchen at all times

• Provided excellent customer service in the 2,500-capacity venue; liaised with customers to take food and drink orders; provided table service; ensured health and safety guidelines maintained at all times; cash handling; stock management; strategic input into operational and team improvements to enhance customer experience; cleaning down entire venue after each event / shift (three floors including cleaning and restocking five bars and 100 toilet cubicles, repositioning all tables and chairs, clearing floors of confetti and rubbish)

• Worked at an international students’ dormitory during my final term of my study placement abroad; communicated with people from various backgrounds, countries and cultures; provided housing support and advice regarding new rentals, rent enquiries and payments; provided accommodation tours to potential new residents offering guidance on living in the property while studying; worked with students from all over the world and gained an excellent insight into different cultures and their requirements and needs

• Provided exceptional customer service to showroom visitors; dealt with enquiries face to face, by email and telephone; completed data input; conducted research to build a prospecting database