Hanna Yeboah
London
Summary
Detail-oriented Administrative Professional with 2+ years of experience supporting HR, academic, and corporate operations across high-profile institutions. Proven ability to improve efficiency, accuracy, and compliance through streamlined processes, strong communication, and meticulous data management. Experienced in GDPR compliance, onboarding coordination, and stakeholder support within fast-paced environments.
Overview
3
3
years of professional experience
Work History
Central Badging Officer (Administrative Role)
London School of Economics and Political Science (LSE)
London
2024.11 - Current
- Supported staff and student onboarding processes, contributing to an estimated 25-30% reduction in onboarding delays through accurate access request handling.
- Processed and issued ID badges and system access with 99%+ data accuracy, reducing rework and follow-ups.
- Improved digital record organisation across HR and administrative systems, increasing retrieval efficiency by approximately 20%.
- Responded to high-volume enquiries via email and in person, handling an average of 40-60 emails per day alongside 20-30 in-person queries, maintaining consistently positive feedback and timely resolution.
- Ensured full compliance with GDPR and internal data protection policies, handling sensitive information securely.
International Greeter / Administrative Support
American Embassy
London
2023.07 - 2024.10
- Acted as first point of contact for staff, candidates, and visitors, supporting 300+ daily interactions, including managing 50-70 in-person enquiries, while maintaining strict security protocols.
- Supported recruitment events by coordinating schedules and logistics, helping improve candidate flow efficiency by an estimated 15-20%.
- Maintained accurate visitor records and access logs, reducing documentation errors by approximately 20%.
- Assisted HR teams with administrative tasks, contributing to smoother daily operations and reduced waiting times.
Temporary Administrator (Combined Role)
The London Clinic & Imperial College London
London
2023.03 - 2023.07
- Provided administrative and HR support across healthcare and higher-education environments, adapting quickly to differing systems and policies.
- Supported scheduling, diary management, enrolment, and data entry, improving turnaround times by an estimated 15%.
- Maintained and updated large datasets using Microsoft Excel, increasing data accuracy and consistency by approximately 20-25%.
- Managed confidential patient, staff, and student records in strict compliance with GDPR regulations.
- Responded to student and staff enquiries via email and in person, managing an average of 25-35 emails per day and 15-25 face-to-face enquiries, contributing to improved service satisfaction and reduced follow-up queries.
Education
BA (Hons) - 3D Animation and Games
Middlesex University
London05.2022
Access to Higher Education - Art & Design
Reading College
Reading05.2018
Diploma in Art and Design - Levels 1 & 2
Reading College
Reading05.2017
Skills
- Administrative & Office Management
- GDPR Compliance & Confidentiality
- Microsoft Excel & MS Office
- Data Management & Reporting
- Communication & Customer Service
- Stakeholder Support
- Telephone & Email Etiquette
- Attention to Detail
Languages
English
Italian
Timeline
Central Badging Officer (Administrative Role)
London School of Economics and Political Science (LSE)
2024.11 - Current
International Greeter / Administrative Support
American Embassy
2023.07 - 2024.10
Temporary Administrator (Combined Role)
The London Clinic & Imperial College London
2023.03 - 2023.07
BA (Hons) - 3D Animation and Games
Middlesex University
Access to Higher Education - Art & Design
Reading College
Diploma in Art and Design - Levels 1 & 2
Reading College