Hanna Tilley
Runcorn,Cheshire
Summary
Friendly, results-driven professional with expertise in administration, debt management, and performance improvements. Demonstrates proficiency in written and verbal communication with senior management, ensuring exceptional communication. Maintains confidentiality and GDPR compliance while meeting time-bound objectives.
Overview
1
1
Language
6
6
years of professional experience
Work History
Legal Administration Officer
Direct Collections Baillifs Limited
Runcorn, Cheshire
07.2023 - 09.2026
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Maintained confidentiality of sensitive information, adhering to data protection regulations and upholding company integrity.
- Sorted and distributed incoming mail and communications.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Supervised junior administrative staff, providing training and guidance to enhance team productivity.
- Photocopied and printed documents for office team members.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
Bartender
Evenwood Farm
Runcorn, Cheshire
11.2022 - 06.2023
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Monitored stock levels, placing orders for supplies before depletion to avoid service disruption.
- Assisted in the training of new barback staff, sharing knowledge and techniques for efficient work practices.
- Maintained professional and courteous interactions with customers, enhancing their overall experience.
- Rotated stock and added new items from stock deliveries.
- Assisted bartenders with opening and closing duties, such as stocktaking, garnish prep and cash counting.
Sales Account Manager
Coffee King Ltd
Runcorn, Cheshire
03.2022 - 10.2022
- Managed portfolio of key accounts, fostering long-term relationships to secure client loyalty and repeat business.
- Maintained relationships with customers by providing ongoing support, information and guidance.
- Kept accurate records of all current and prospective customers to help with providing personalised services.
- Developed and implemented strategic sales plans to achieve targets and expand customer base.
- Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
- Researched prospective clients to develop and execute cold call lists.
- Identified opportunities for cross-selling and upselling within the existing client base to maximise revenue generation.
- Actioned managerial feedback quickly to achieve performance goals.
Sandwich Artist
Subway
Runcorn, Cheshire
08.2021 - 10.2022
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Decontamination Assistant
Fresenius Kabi
Runcorn, Cheshire
01.2021 - 08.2021
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Performed thorough cleaning and decontamination of medical equipment such as food pumps and IV stands.
- Utilised strong attention to detail in both independent and collaborative tasks.
- Refined accuracy skills during the packaging process for medical tools.
- Demonstrated ability to work autonomously while maintaining high standards.
Education
Heath and Social Studies
Ormiston Bollingbroke Academy Sixth Form
Runcorn, HAL01-2020
All Sciences Studies
Ormiston Bollingbroke Academy Sixth Form
Runcorn, HAL01-2020
A-Levels - Graphic Design Art
Ormiston Bollingbroke Academy Sixth Form
Runcorn, HAL01-2020
GCSEs - English Language
Ormiston Bollingbroke Academy
Runcorn, HAL01-2019
GCSEs - Mathematics
Ormiston Bollingbroke Academy
Runcorn, HAL01-2019
GCSEs - Fine Art
Ormiston Bollingbroke Academy
Runcorn, HAL01-2019
GCSEs - English Literature
Ormiston Bollingbroke Academy
Runcorn, HAL01-2019
GCSEs - Digital Applications
Ormiston Bollingbroke Academy
Runcorn, HAL01-2019
GCSEs - Business Studies
Ormiston Bollingbroke Academy
Runcorn, HAL01-2019
Skills
- Document control
- Microsoft Office
- Customer service
- Administrative support
- Correspondence handling
- Organisational efficiency
- Multitasking
- Task prioritisation
- File maintenance
- GDPR compliance
- Email and telephony correspondence
- Excel
- Documentation control
- Mail distribution
- Deadline-oriented
- Court claims administration
Languages
English
First Language
Timeline
Legal Administration Officer
Direct Collections Baillifs Limited
07.2023 - 09.2026
Bartender
Evenwood Farm
11.2022 - 06.2023
Sales Account Manager
Coffee King Ltd
03.2022 - 10.2022
Sandwich Artist
Subway
08.2021 - 10.2022
Decontamination Assistant
Fresenius Kabi
01.2021 - 08.2021
Heath and Social Studies
Ormiston Bollingbroke Academy Sixth Form
All Sciences Studies
Ormiston Bollingbroke Academy Sixth Form
A-Levels - Graphic Design Art
Ormiston Bollingbroke Academy Sixth Form
GCSEs - English Language
Ormiston Bollingbroke Academy
GCSEs - Mathematics
Ormiston Bollingbroke Academy
GCSEs - Fine Art
Ormiston Bollingbroke Academy
GCSEs - English Literature
Ormiston Bollingbroke Academy
GCSEs - Digital Applications
Ormiston Bollingbroke Academy
GCSEs - Business Studies
Ormiston Bollingbroke Academy