Hanna Tilley
Runcorn,Halton
Summary
Results-driven professional with expertise in collection strategy development, debt management, and performance improvements. Demonstrates proficiency in FCA regulations, court proceedings, and collections software, ensuring confidentiality and attention to detail in high-volume settings. Committed to enhancing operational efficiency and achieving measurable outcomes through effective communication and time management.
Overview
4
4
years of professional experience
Work history
Collections Associate/Correspondence Associate
Direct Collection Bailiffs Ltd
Runcorn, Halton
06.2023 - Current
- Excelled in correspondence statistics, prioritising timely payment collection.
- Adopted a compassionate approach to support vulnerable customers with payment options.
- Strived for increased telephony productivity and improved payment collections daily.
- Managed high-volume calls while maintaining professionalism and patience.
- Demonstrated knowledge of Protections of Freedoms Act and relevant regulatory guidelines.
- Assumed Legal Admin responsibilities, effectively allocating workloads to ensure efficiency.
Bar staff member
Evenwood
Runcorn, Halton
01.2023 - 07.2023
- Assisted in training new staff, contributing to team efficiency.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Managed customer disputes effectively, preserving the business reputation.
- Restocked bar efficiently during busy periods.
- Checked identification to maintain legal compliance.
- Handled cash transactions to ensure accurate accounting.
- Liaised with kitchen staff for seamless service delivery.
- Managed bar inventory for efficient operation.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Account manager
Coffee King Ltd
Runcorn, Halton
10.2022 - 01.2023
- Negotiated contracts to secure profitable deals.
- Implemented customer service policies, enhancing client experience.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Conducted market research to stay abreast of industry trends.
- Collaborated with sales team for achieving shared objectives.
- Managed business relationships to ensure loyalty and long-term commitment.
- Developed new strategies with a focus on customer retention.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
Sandwich artist
Subway
Runcorn, Halton
08.2021 - 10.2022
- Delivered exceptional customer service, fostering repeat business.
- Trained new employees by sharing knowledge and best practices.
- Demonstrated proficiency in safe kitchen equipment use, minimising workplace accidents.
- Monitored inventory levels to prevent shortages during peak hours.
- Designed custom sandwiches creatively based on customer preferences.
- Managed time effectively to process multiple orders concurrently.
- Maintained organised and tidy work areas to enhance operational efficiency.
Decontamination Assistant
Fresenius Kabi
Runcorn, Halton
06.2021 - 08.2021
- Performed thorough cleaning and decontamination of medical equipment such as food pumps and IV stands.
- Utilised strong attention to detail in both independent and collaborative tasks.
- Refined accuracy skills during the packaging process for medical tools.
- Demonstrated ability to work autonomously while maintaining high standards.
Education
GCSEs - English Language
Ormiston Bolingbroke Academy
Runcorn, HaltonGCSEs - Mathematics
Ormiston Bolingbroke Academy
Runcorn, HaltonGCSEs - Fine Art
Ormiston Bolingbroke Academy
Runcorn, HaltonGCSEs - English Literature
Ormiston Bolingbroke Academy
Runcorn, HaltonGCSEs - Digital Applications
Ormiston Bolingbroke Academy
Runcorn, HaltonBTEC - Business Studies
Ormiston Bolingbroke Academy
BTEC - Health and Social Studies
Ormiston Bolingbroke Academy
Runcorn, HaltonBTEC - All Sciences Studies
Ormiston Bolingbroke Academy
Runcorn, HaltonA-Levels - Graphic Design Art
Ormiston Bolingbroke Academy
Runcorn, HaltonSkills
- Collection strategy development
- Debt management expertise
- Time management efficiency
- Confidentiality assurance
- Familiarity with FCA regulations
- Court proceedings familiarity
- Use of collections software
- Productivity in high-volume settings
- Constructive feedback delivery
- Experience mentoring new colleagues in previous job titles
- Familiar with POFA 2012
- Performance improvements
- Communication skills
- Attention to detail
Timeline
Collections Associate/Correspondence Associate
Direct Collection Bailiffs Ltd
06.2023 - Current
Bar staff member
Evenwood
01.2023 - 07.2023
Account manager
Coffee King Ltd
10.2022 - 01.2023
Sandwich artist
Subway
08.2021 - 10.2022
Decontamination Assistant
Fresenius Kabi
06.2021 - 08.2021
GCSEs - English Language
Ormiston Bolingbroke Academy
GCSEs - Mathematics
Ormiston Bolingbroke Academy
GCSEs - Fine Art
Ormiston Bolingbroke Academy
GCSEs - English Literature
Ormiston Bolingbroke Academy
GCSEs - Digital Applications
Ormiston Bolingbroke Academy
BTEC - Business Studies
Ormiston Bolingbroke Academy
BTEC - Health and Social Studies
Ormiston Bolingbroke Academy
BTEC - All Sciences Studies
Ormiston Bolingbroke Academy
A-Levels - Graphic Design Art
Ormiston Bolingbroke Academy