Hanna Osmatesko
London,City of London
Summary
Medical administration and patient services professional with experience supporting high-volume administrative workflows, medical documentation, and patient communication within NHS and private healthcare environments. Medically trained (MD, MSc Clinical Pharmacology) with a strong understanding of clinical terminology, treatment pathways, and healthcare systems. Experienced in handling sensitive information with accuracy, discretion, and professionalism, and motivated to transition into a medical claims administration role.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Medical Receptionist
Lodge Health Partnership (NHS GP Surgery)
St Albans, UK
2022.06 - 2026.02
- Manage high volume of patient enquiries via phone and online systems, ensuring clear, professional, and empathetic communication.
- Process referrals, correspondence, and clinical administrative documentation accurately and within required timeframes.
- Triage patient requests using online systems and direct them to appropriate internal teams or external services.
- Maintain and update patient records using EMIS, Accurx, and eLight, adhering to strict confidentiality and data protection standards.
- Liaise with GPs, pharmacists, secretaries, hospital teams, and external providers to support effective information flow.
Medical Coordinator
SOS Service
Kyiv
2021.01 - 2022.01
- Supported coordination of care for private patients by communicating with healthcare providers and organising medical documentation.
- Maintained accurate patient and service records using the 1C database system.
- Assisted with information exchange between patients and providers to support continuity of care.
Nurse
Visium Private Eye Hospital
Kyiv
2020.09 - 2021.12
- Conducted diagnostic procedures and accurately documented results using specialist ophthalmic equipment.
- Supported clinicians through clear documentation and communication of clinical information.
- Maintained accurate patient records and complied with confidentiality requirements.
Education
MSc - Clinical Pharmacology
King's College London
London 2024.01 - 2025.01
Medical Doctor (MD) - Pharmaceutical Sciences
Bogomolets National Medical University
Kyiv, Ukraine 2015.01 - 2021.01
Skills
- Medical Administration & Documentation
- Patient & Provider Communication
- Data Accuracy & Record Maintenance
- Query Resolution
- Confidential Information Handling
- Excel & Microsoft Office
- Multidisciplinary Liaison
- Working in Fast-Paced Environments
Languages
English (fluent)
Ukrainian (native)
Russian (fluent)
French (basic)
TECHNICAL SKILLS
- Systems: EMIS, Accurx, eLight
- Software: Microsoft Excel, Word, PowerPoint
PROFESSIONAL ATTRIBUTES
- High attention to detail and accuracy
- Calm, professional communication style
- Discretion when handling sensitive information
- Reliable, organised, and conscientious
- Comfortable working independently and within a team
Timeline
MSc - Clinical Pharmacology
King's College London
2024.01 - 2025.01
Medical Receptionist
Lodge Health Partnership (NHS GP Surgery)
2022.06 - 2026.02
Medical Coordinator
SOS Service
2021.01 - 2022.01
Nurse
Visium Private Eye Hospital
2020.09 - 2021.12
Medical Doctor (MD) - Pharmaceutical Sciences
Bogomolets National Medical University
2015.01 - 2021.01