Hanna Moran

Working as a Customer Care Call Handler at QVC has been a transformative journey for me. From completing an intensive six-week training program to becoming a valued team member, this role has allowed me to grow both personally and professionally.

The nature of the job, with its constant pressure and diverse customer inquiries, has taught me how to handle stress effectively. Each call presents a unique challenge that requires my full attention and problem-solving skills. This has made me more attentive, adaptable, and resilient in the face of any situation.

Moreover, communicating with customers on a daily basis has honed my interpersonal skills. I have learned to manage my tone of voice, express genuine empathy, and maintain a positive attitude. Building connections with customers and providing them with the assistance they need has become a source of great satisfaction for me.

Beyond customer care, I have also developed valuable sales skills. Understanding how to guide customers through the purchasing process, highlighting product features, and addressing their concerns has not only contributed to driving sales but has also allowed me to serve customers in a more comprehensive manner.

Dealing with complaints professionally has been a significant aspect of my growth. Learning to approach customer grievances calmly and find effective solutions has not only resolved issues but has also strengthened my ability to handle challenging situations with grace and professionalism.

My experience as a Customer Care Call Handler at QVC has truly shaped me into a more confident and capable individual. The skills I have acquired, such as handling pressure, adapting to different needs, and providing exceptional service, have had a profound impact on both my personal and professional life.

When a employee for Arc Hospitality i gained valuable experience working in diverse hospitality environments, including festivals, renowned venues like Aintree Racecourse and M&S Bank Arena Liverpool, as well as weddings and hotels. These experiences have equipped me with a wide range of skills and have allowed me to excel in different capacities, further strengthening my confidence and adaptability.

Working at prestigious venues like Aintree Racecourse and M&S Bank Arena Liverpool instilled in me a commitment to excellence. I provided top-notch customer service during high-profile events, managing hospitality areas and catering to the needs of VIP guests. My attention to detail, professionalism, and ability to handle large crowds allowed me to create exceptional experiences, leaving a lasting positive impression on guests.

During the period from March to July 2021, I had the opportunity to work at The Sun Inn, an experience that profoundly impacted my personal and professional growth. This particular time frame was significant as it marked the end of the COVID-19 pandemic, and I played an active role in ensuring the safety and well-being of both staff and customers.

One of the most rewarding aspects of my role was the opportunity to interact with customers and build strong relationships with them. I always strived to go above and beyond to provide exceptional customer service, understanding the importance of making each individual feel valued and appreciated. Taking orders, serving meals, and promptly addressing any concerns or requests became second nature to me. These experiences not only developed my communication and problem-solving skills

Working in the hospitality industry during the pandemic taught me the significance of adaptability and teamwork. Collaborating closely with a diverse group of colleagues, we seamlessly managed the demands of a fast-paced environment while maintaining composure and efficiency. This experience highlighted my ability to work well under pressure, prioritize tasks effectively, and ensure a smooth operation.

I not only excelled in providing exceptional customer service but also demonstrated a strong commitment to health and safety practices. I meticulously followed the Control of Substances Hazardous to Health (COSHH) and Hazard Analysis and Critical Control Points (HACCP) protocols to ensure a safe environment for both staff and customers.

Overall, my time at The Sun Inn provided me with invaluable lessons and growth opportunities. It enhanced my customer service skills, honed my attention to detail, and ingrained in me the importance of maintaining high standards of hygiene. Furthermore, the experience cultivated my ability to engage with customers from diverse backgrounds.

but also helped me cultivate a deep understanding of the intricacies of customer satisfaction.

I am excited to present my experience at The Kids Company, where I worked from April 2018 to February 2020. During my time there, we organized and participated in various events, parties, and fairs hosted in pubs and venues across the North West region. As part of the team, I had the opportunity to travel extensively, which enhanced my adaptability and cultural understanding.

In addition to my dance and choreography responsibilities, I also played a crucial role in ensuring the safety and well-being of the children in our care. Safeguarding was a top priority, and I diligently followed established protocols to create a secure environment for all participants. This included adhering to strict guidelines, conducting risk assessments, and implementing appropriate measures to prevent accidents or incidents.

Handling parents and finances was another important aspect of my role. I understand the importance of building trust and maintaining positive relationships with parents, as they entrust us with their children's care. I consistently provided open and transparent communication, addressing any concerns or queries promptly and professionally. Moreover, I was responsible for handling monetary transactions, ensuring accuracy, and maintaining financial records.

My experience at The Kids Company taught me invaluable skills in customer service and problem-solving. I learned to handle difficult situations with tact and empathy, addressing any challenges promptly and effectively. By maintaining a calm and professional demeanor, I was able to diffuse tense situations and find mutually beneficial solutions.

Overall, my time at The Kids Company not only allowed me to express my passion for performance but also provided me with valuable experience in safeguarding, parental communication, and financial management. I am confident that these skills, combined with my outgoing personality and adaptability, will enable me to excel in any role that requires strong interpersonal skills, attention to detail, and the ability to handle sensitive situations with professionalism and care.

• English Literature 4
• Maths 4
• English Language 4
• Buisness Studies Level 2 merit
• Fashion 4
• Drama 5
• history 4