Hanna Makukh
London
Summary
Dynamic professional with expertise in proactive engagement and verbal communication, specialising in product promotion and guest needs anticipation. Demonstrates comprehensive beverage knowledge and proficiency in F&B operations, driving exceptional service delivery. Committed to leveraging skills to enhance customer satisfaction and operational efficiency within the hospitality industry.
Overview
4
4
years of professional experience
Work history
Cocktail waitress
Firmdale Hotels
London
2025.08 - Current
- Enhanced customer satisfaction by attentively taking orders and promptly serving cocktails.
- Communicated effectively with team members to improve overall service.
- Supported overall operation, assisting other team members when necessary for seamless service.
Head Waitress, Senior Waitress
Savage Garden, Doubletree by Hilton
City of London
2023.03 - 2025.06
- - Led floor operations, ensuring high hospitality standards and optimal team performance.
- - Handled customer complaints professionally, achieving prompt and satisfactory resolutions.
- - Delivered exceptional, timely, and friendly service to guests in a high-volume setting.
- - Promoted a positive team culture through mutual respect and collaboration.
- - Ensured daily service precision with meticulous attention to detail.
- - Supported opening and closing procedures, coordinating effectively with kitchen and bar teams.
Barista
Starbucks Euston station
London
2022.04 - 2023.04
- - Developed teamwork and communication skills.
- - Delivered excellent customer service in a fast-paced environment.
- - Handled problem-solving tasks efficiently.
Education
Tailor & Patternmaker - Modelling and Design
Ukraine Interregional Centre for Vocational Education of Artistic
Lviv, Ukraine 9 2018 - 6 2020
Skills
- Proactive engagement
- Verbal communication
- Product promotion
- Guest needs anticipation
- Beverage knowledge
- F&B operations
Languages
Ukrainian - Native speaker
English - B2
Timeline
Cocktail waitress
Firmdale Hotels
2025.08 - Current
Head Waitress, Senior Waitress
Savage Garden, Doubletree by Hilton
2023.03 - 2025.06
Barista
Starbucks Euston station
2022.04 - 2023.04
Tailor & Patternmaker - Modelling and Design
Ukraine Interregional Centre for Vocational Education of Artistic
9 2018 - 6 2020