Hanna King

• Responsible for maintaining accurate Offender information on relevant approved databases
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required
• Receive and distribute information and communications in an appropriate manner, e.g. e-mail, telephone, face-to-face
• Provide cover for an effective and efficient reception and telephone enquiry service
• Carry out enforcement administration as required
• Where necessary, issue petty cash/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures
• Attend meetings as appropriate and provide support as required including organising agenda, taking and, distributing notes/minutes
• Carry out safeguarding duties in accordance with the NPS statutory responsibilities and agency policies
• Able to communicate with all kinds of individuals, including people in crisis
• Capable of thinking on my feet and comfortable working independently in a busy environment
• Excellent keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases
• Responsible for creating and maintaining Excel Spreadsheets in order to monitor targets within the East Kent team, to meet the Business needs

Responsible for carrying out a range of office duties including filing, communication, and data entry. I was a support function to the Sales Manager, providing administration assistance and communication to both the Seeka organisation in Australia, and also the New Zealand based business operations.

• Entry of customers’ orders into the system; using company database and Excel. These orders came from Supermarkets and Wholesale
• Communication of orders to the team in Sydney and New Zealand, via email
• Assisting Sales Manager in preparing presentations for customers
• Compiling weekly quotes for customers
• Filing customer orders; electronic copy and hard copy
• Organising travel arrangements for the Sales Manager when needed
• General office administration and other tasks required to assist the Sales Manager
• Maintained detailed administration and office procedures to improve accuracy and efficiency
• Responded to telephone enquiries from clients, and members of public
• Dealt with routine enquiries by telephone and referred more complex matters to appropriate members of staff

• Maintained confidentiality and compliance standards for optimised patient care
• Responsible for the documentation and record keeping of service users, as well as managing care logs
• Communicating and liaising with family members and other healthcare professionals to ensure the service users’ needs are met, whilst maintaining a high level of confidentiality
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief, and assisting in all aspects of personal care, retaining comfort and dignity
• Prepared healthy meals with additional mealtime planning, feeding and support
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene
• Used outstanding communication and interpersonal skills to build positive relationships with clients
• Monitored client health conditions and reported immediate issues to manager