Hanna Finch
Bath,Somerset
Summary
Friendly, dynamic, and motivated graduate, with a robust foundation in communication and customer service. Possesses excellent digital literacy and organisational skills, complimented by a deep sense of empathy and passion for social inclusion and sustainability. Committed to leveraging these skills to enhance team collaboration and support the company's mission of community empowerment and social justice.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Mjolk
Bath
03.2025 - Current
- Delivered exceptional service to a high volume of customers in a fast-paced hospitality setting.
- Overcame language barriers with international customers through patience, clear communication, and cultural awareness, ensuring all customers felt welcome and understood.
- Fostered customer loyalty by engaging personally and recalling individual preferences, creating a welcoming and tailored service experience.
Intake Volunteer
Southside Domestic Abuse Services
Bath
10.2024 - Current
- Managed client enquiries with professionalism and empathy, both over the phone and via email.
- Accurately recorded client information and case details, ensuring confidentiality and compliance with GDPR.
- Confidently used Microsoft Teams to communicate efficiently with colleagues, supporting case coordination and follow-up actions.
Garden and Events Assistant
One Garden Brighton
Brighton
06.2024 - 08.2025
- Helped plan, set up, and run public events, ensuring smooth operations and a positive visitor experience.
- Responsible for maintaining productive vegetable patches and hydroponic towers, used to supply the on-site restaurant, supporting sustainable food sourcing.
- Developed understanding of local environmental sustainability and the importance of the Sustainable Development Goals.
Barista Team Leader
Cafe Nero
Bath
09.2024 - 01.2025
- Responsible for overseeing daily operations, including store openings and closure, managing inventory deliveries, and handling cashing-up.
- Achieved the highest percentage of upsells for seasonal coffee among team leaders and barristers for two consecutive months.
Kitchen Porter
Brighton College
Brighton
10.2023 - 06.2024
- Effectively worked as part of a team, assisting chefs and kitchen staff as needed.
- Experienced in multi-tasking in a fast-paced environment, and prioritising tasks to ensure the smooth running of the kitchen.
Research Analyst Intern
Amarante Consulting
Remote
08.2023 - 10.2023
- Designed an onboarding deck to communicate the organisation’s values clearly to new recruits
- Utilised digital tools, including googlesheets and googleslides, to create fundraising materials and community surveys, to collect, organise, and analyse community feedback effectively.
- Identified and responded to the company’s needs based upon an understanding of situational context and analysis of relevant information.
Education
Bachelor of Arts - Geography and International Development
University of Sussex
Brighton 09.2021 - 06.2024
A-Levels - French (B), Psychology (A), Geography (A*), Core Maths (A*)
Hayesfield Girls School
Bath 09.2019 - 06.2021
Skills
- Communication
- Customer Service
- Interpersonal Skills
- Digital literacy
- Empathy
- Organisation
Timeline
Barista
Mjolk
03.2025 - Current
Intake Volunteer
Southside Domestic Abuse Services
10.2024 - Current
Barista Team Leader
Cafe Nero
09.2024 - 01.2025
Garden and Events Assistant
One Garden Brighton
06.2024 - 08.2025
Kitchen Porter
Brighton College
10.2023 - 06.2024
Research Analyst Intern
Amarante Consulting
08.2023 - 10.2023
Bachelor of Arts - Geography and International Development
University of Sussex
09.2021 - 06.2024
A-Levels - French (B), Psychology (A), Geography (A*), Core Maths (A*)
Hayesfield Girls School
09.2019 - 06.2021
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