Hanna Brooksbank-Bull
Somercotes,Derbyshire
Summary
A dynamic, results-orientated professional with a versatile background in recruitment, social work and finance coordination. Proven ability to streamline administrative processes, manage complex payment systems and foster positive team environments. Known for a proactive, get-it-done’ approach that balances efficiency with positive workplace culture. Eager to leverage this broad skill set and wealth of experience by returning to a HR/Recruitment environment.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work history
Group Payment Coordinator
YHA (England & Wales)
Matlock, Derbyshire
09.2024 - 12.2025
- Administration & Compliance: Manage high-volume billing and invoicing for group bookings, ensuring strict adherence to YHA terms and conditions and financial compliance standards.
- Stakeholder Communication: Act as the primary point of contact for diverse customers, resolving complex billing queries via phone and email with a focus on professional, prompt and effective conflict resolution.
- Data Reporting & Analysis: Entrusted by team leader to manage the daily Group Payment report; actively extracting and organising data to drive the team’s daily workload and priorities.
- Engagement & Culture: Proactively champion the HEART values by organising a Group Payment working party at YHA Hartington Hall. This involved liaison with hostel manager to design skill building tasks for seven team members, directly supporting staff development and wellbeing.
- Internal Communications: Authored a Connect article for the charity-wide intranet to promote the benefits of volunteering and internal collaboration, demonstrating strong written communication skills.
- Process Improvement: Identified and escalated urgent operational issues to my Team Leader, showcasing a proactive approach to problem solving and administrative efficiency.
- Time Management: Balance a high-volume workload with minimal supervision, maintaining high levels of accuracy and organisation within a fast-paced environment.
Director
JPB Property Solutions Ltd
Somercotes, Derbyshire
12.2021 - 12.2025
- Payroll & Remuneration Management: Oversee end-to-end payroll for subcontractors and suppliers. This includes ensuring accurate calculations, verifying deductions and maintaining meticulous records to guarantee on-time payments.
- Compliance & Statutory Reporting: Act as the primary liaison with governing bodies such as HMRC. Manage the preparation and submission of yearly TAX and quarterly VAT returns, ensuring 100% compliance with current UK financial and employment regulations.
- Stakeholder Engagement: Build and maintain professional rapport with a diverse client base. Handle complex billing and payment queries with a focus on conflict resolution and professional communication.
- Personnel Coordination: Managing subcontractor onboarding, contract verification and payment processing. Improved administrative efficiency which allowed the company to turnover £270k in the 2023-2024 tax year.
- Data Confidentiality: Maintain strict confidentiality and discretion while handling sensitive financial data and personnel information in line with GDPR standards.
Social Worker
Derbyshire County Council
Chesterfield, Derbyshire
06.2021 - 11.2021
- Case Management & Professionalism: Managed a complex caseload within high-pressure legal frameworks, ensuring all administrative actions aligned with statutory requirements and standards.
- Data Protection & Confidentiality: Handled sensitive personal information in strict accordance to GDPR and ‘need-to-know’ data management protocols. Maintained high standards of transparency and data security to ensure legal compliance.
- Conflict Resolution & Mediation: Expertly navigated high-stress scenarios, adapting communication styles to bridge the gap between professional bodies and individuals. Acted as a calm, authoritative point of contact while advocating fair processes.
- Inter-Agency Collaboration: Worked within an integrated multi-agency framework, coordinating with external partners to deliver timely outcomes. Proven ability to meet strict deadlines for report submissions and service delivery.
- Sensitive Communication: Delivered complex and life-changing information with a high degree of empathy and clarity. Ability to deliver feedback, handle grievances and managing sensitive relations.
- Documentation & Reporting: Produced detailed, accurate reports and legal documentation using Microsoft office and internal management systems. Developed advanced skills in active listening and precise record-keeping to ensure all data was audit ready.
Recruitment & HR Operational Professional
London
02.2024 - 11.2015
- Employed by some of UK’s leading recruitment organisations including Capita Resourcing, Experis and Manpower. Experience with onboarding, recruitment, client relationship management, account directing and PMO.
- Onboarding Coordination: Managing the end-to-end contractor onboarding lifecycle. Developed and maintained robust systems to ensure 100% compliance with client requirements, including rigorous right to work documentation and background checks.
- HR Documentation: Responsible for accurate generation of offer letters, employment contracts and ‘change to contract’ notifications, ensuring all personal data was correct and up to date.
- Programme Management Office: Provided high-level administrative support to European Programme Managers during a major business streamlining initiative. Acted as a central point of coordination to ensure information flow and strict adherence to programme deadlines across multiple countries.
- Process Improvement: Identified and implemented recruitment ‘best practice’ across European branches to improve operational efficiency and standardise business procedures.
- Stakeholder & Client Relations: Partnered with senior leadership to translate business strategy into effective recruitment workflows. Built strong cross-functional relationships to ensure consistent service delivery across the wider organisation.
- End-to-End Recruitment: Managed the full permanent recruitment cycle, focusing on candidate sourcing, interview coordination and administrative compliance.
Education
BA - Applied Social Work
University of Derby
09.2018 - 07.2021
Higher Certificate - Mental Health Studies
University of Derby
09.2015 - 12.2016
Access - Nursing Studies
Hertford Regional College
09.2014 - 07.2015
A-levels - undefined
High Peak College
Buxton 09.1996 - 07.1998
GCSE’s -
Harrow Way Community School
Andover 09.1991 - 07.1996
Skills
- HR & Compliance
- Personnel Administration
- Data Protection & GDPR
- Regulatory Liaison
- Safeguarding and Ethics
- Operational & Financial Support
- Payroll & Invoicing
- Database & System Management
- Project Coordination
- Communication & Relationship Management
- Stakeholder Engagement
- Conflict Resolution
- Internal Communications
- Core Competencies
- Exceptional Accuracy
- Time Management
- Adaptability
AWARDS, ACCOMPLISHMENTS, AND HONORS
Dean’s Award of Academic Excellence (Two-Time Recipient) University of Derby. 2019 and 2020, Awarded for consistently achieving top-tier academic results and demonstrating a commitment to professional excellence. This recognition reflects a high level of self-motivation, attention to detail and drive for continuous professional development.
Timeline
Group Payment Coordinator
YHA (England & Wales)
09.2024 - 12.2025
Recruitment & HR Operational Professional
02.2024 - 11.2015
Director
JPB Property Solutions Ltd
12.2021 - 12.2025
Social Worker
Derbyshire County Council
06.2021 - 11.2021
BA - Applied Social Work
University of Derby
09.2018 - 07.2021
Higher Certificate - Mental Health Studies
University of Derby
09.2015 - 12.2016
Access - Nursing Studies
Hertford Regional College
09.2014 - 07.2015
A-levels - undefined
High Peak College
09.1996 - 07.1998
GCSE’s -
Harrow Way Community School
09.1991 - 07.1996